Dutch-Speaking Customer Service

• 50/50 hybrid role!
• 6-month opportunity!
• Large corporation!

Your new company This pharmaceutical corporation based in Central London is recruiting for a Customer Support Associate to join their team on a temporary basis. This corporation is a global company and a market leader in the biopharmaceutical field. This role is a full-time role at 35 hours/week with a 50/50 hybrid working arrangement.Your new role The purpose of this role is to provide customer support and handle enquiries, with duties including:

• Understanding policies around order management and customer enquiries.
• Receiving orders and entering into the SAP system.
• Receiving and answering customer contacts through phone and email.
• Monitoring all open orders until completion and addressing exceptions
• Handling customer routine complaints and disputes; resolving disputes; route disputes to the proper channels
• Supporting internal and external audits

What you'll need to succeed In order to be successful in this role, you will need to have the following skills/requirements:

• Fluency in Dutch - speaking, writing and understanding Dutch (French-speaking may also be considered)
• Demonstrated experience with SAP
• Highly organised individual with great attention to detail and accuracy.
• Experience in a customer service/support role with the ability to handle complex customer situations.

What you'll get in returnThis role will provide you with the opportunity to expand and grow your career experience and skills deeper, with a recognisable brand under your belt. You will be paid weekly through an efficient online timesheet process, and you will receive expert advice from a Hays consultant providing support and guidance throughout the duration of your contract and beyond. A hybrid working arrangement is available for this position. What you need to do nowIf you're interested in this role, click 'apply now' to forward an up-to-date copy of your CV. If this job isn't quite right for you, but you are looking for a new position, please contact us for a confidential discussion about your career.

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