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Graduate Customer Service Representative

Buchanan Graduates
Posted a month ago
Location

London, Greater London EC1R 0WX

Salary

Competitive

Contract type

Full Time

Health Insurance
Retirement Plan
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About Our Client:

Our client is a dynamic and rapidly growing company in the heart of London, providing innovative solutions in the customer service industry. Committed to delivering exceptional customer experiences, they are expanding their team and seeking a skilled Dutch Speaking Customer Service Representative to join their ranks.

Position Overview:

As a Dutch Speaking Customer Service Representative, you will play a pivotal role in maintaining strong customer relationships and ensuring satisfaction. Your linguistic proficiency in Dutch, coupled with your passion for delivering outstanding service, will contribute to the overall success of our client's operations.

Responsibilities:

  • Communicate effectively with Dutch-speaking customers via phone, email, and chat, addressing inquiries and resolving issues promptly.
  • Provide accurate information about products or services, guiding customers through the purchasing process.
  • Collaborate with internal teams to escalate and resolve complex customer concerns.
  • Maintain detailed and up-to-date records of customer interactions in the database.
  • Identify opportunities for process improvement to enhance overall customer satisfaction.

Qualifications:

  • Fluent in Dutch and English, with excellent written and verbal communication skills in both languages.
  • Proven experience in customer service or a related field is preferred but not required.
  • Strong problem-solving abilities and a customer-centric approach.
  • Ability to work independently and collaboratively in a fast-paced environment.
  • Proficiency in using customer service software and tools.
  • Must have right to work in the UK (British Citizenship/ Presettled status)

What Our Client Offers:

Our client values its employees and is committed to fostering a positive and inclusive work environment. In addition to a competitive base salary of 40-45k (OTE 50k), they offer:

  • Opportunities for professional development and career advancement.
  • Comprehensive benefits package, including health insurance and pension plans.
  • Vibrant office culture with regular team-building activities.
  • Conveniently located in the bustling city of London, providing easy access to various amenities.

If you are a dedicated professional with a passion for customer service and fluency in Dutch, we invite you to join our client's dynamic team and contribute to their continued success. Apply today!

About Us

Buchanan Graduates

Buchanan Graduates, through rapid organic growth, is now a market leading recruitment firm and a top supplier to a number of clients including FTSE listed firms.

Our team of consultants come from a variety of backgrounds, but all subscribe to the company ethos of understanding, advising and delivering for our clients & candidates. Buchanan Graduates focus on placing graduates into recruitment and sales positions across the UK and USA. Our passion for achieving results for candidates and clients is unrivalled. www.buchanangraduates.com

Buchanan Graduates is on TikTok!  Follow us for expert career advice and valuable recruitment hints & tips to help you get the job you want! Link: http://40xbZIn

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