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RM Recruit is working in partnership with a fantastic Housing Association in the Lambeth area who are on the lookout for an Interim Customer Services Assistant for a period of three months with view to extend. This is a fantastic opportunity to work in a forward thinking organisation where office presence is required five days per week.
Main duties include:- Provide a courteous and efficient reception service to residents.
- Providing a customer focused service
- Being the the first point of contact for enquiries from residents
- Supporting the team in the management of all tenancy service functions
- Contributing to the overall smooth and efficient running of the housing team
- Ensuring the successful delivery of professional customer focused services
- Providing a responsive, highly supportive and proactive administrative service
- Raise/report housing repairs on the housing/repairs system
- Provide rent account information.
- Book appointments with Tenancy or Income Officers
- Support staff in maintaining all computer and administration systems related to the services provided by the Housing Team
- Ensure that complaints are appropriately routed so that they are dealt with effectively and progress chase to ensure satisfactory outcomes
As the ideal candidate, you will be available immediately and possess excellent customer service experience. You will possess experience in an office environment and administrate role - preferably housing, however this is not essential. You will also have experience of compiling and maintaining written and computerised records and be a clear communicator with excellent written and communicational skills. Having the ability to use Microsoft Word, Excel, Outlook and a range of other IT packages to a high standard is essential.
RM Recruit is an equal opportunity employer and welcome applications from all qualified candidates, regardless of race, gender, disability, religion/belief, sexual orientation, or age.
