Remote Customer Service Advisor (English-speaking)

REMOTE Customer Service Advisor (English-speaking) *Advertised by OA West End

**This is a remote position, but candidates must be available to travel to the client's London office once every two weeks**

Salary: 27,000 - 30,000

Contract: Permanent

Hours: 9:00am - 5:00pm (candidates must be available to work in the following time-zones: GMT, GMT+1)

Summary:
Join our dynamic team as a Customer Service Advisor! We are looking for enthusiastic individuals who are passionate about helping customers and providing top-notch support. If you thrive in a fast-paced environment and enjoy solving problems, this role is perfect for you!

Key Responsibilities:
As a Customer Service Advisor, your day-to-day activities will include:

• Responding to customer inquiries via phone, email, live chat, and in-person interactions.
• Providing accurate information about products, services, and company policies.
• Handling complaints professionally and working towards timely resolutions.
• Maintaining detailed records of customer interactions and transactions.
• Collaborating with other departments to improve customer experience.
• Processing orders, refunds, and account modifications efficiently.
• Keeping up to date with company updates, policies, and industry best practises.

Customer Support Channels:
You will engage with customers through various channels, including:

• Telephone - local and toll-free telephone services tailored to market needs.
• Support Portal - where customers can submit requests, access knowledge base articles, and search transaction records.
• Email - providing a reliable channel for customer queries.

Skill Requirements:
To excel in this role, you should possess:

Strong Communication Skills:

- Business-level fluency in English, both verbal and written.
- Clear and concise customer-centric communication.
- Empathy and active listening abilities.
- Professional written and verbal communication.

Attention to Detail:

- Accuracy in handling transaction inquiries.
- Adherence to procedures and Standard Operating Procedures (SOPs).
- Diligent follow-up to ensure cases are fully resolved.

Problem-Solving and Critical Thinking:

- Analytical skills to resolve issues effectively.
- Ability to guide customers through processes with confidence.

Office Angels is an employment agency. We are an equal opportunities employer who put expertise, energy, and enthusiasm into improving everyone's chance of being part of the workplace. We respect and appreciate people of all ethnicities, generations, religious beliefs, sexual orientations, gender identities, abilities and more. We do this by showcasing their talents, skills and unique experience in an inclusive environment that helps them thrive. If you require reasonable adjustments at any stage, please let us know and we will be happy to support you.

Office Angels is an employment agency and business. We are an equal-opportunities employer who puts expertise, energy and enthusiasm into improving everyone's chance of being part of the workplace. We respect and appreciate people of all ethnicities, generations, religious beliefs, sexual orientations, gender identities, abilities and more. By showcasing talents, skills and unique experiences in an inclusive environment, we help individuals thrive. If you require reasonable adjustments at any stage, please let us know and we will be happy to support you.

Office Angels acts as an employment agency for permanent recruitment and an employment business for the supply of temporary workers. Office Angels UK is an Equal Opportunities Employer.

By applying for this role your details will be submitted to Office Angels. Our Candidate Privacy Information Statement explaining how we will use your information is available on our website.