ServiceNow Implementation Specialist

ServiceNow Implementation Specialist
UK (Hybrid / Flexible working)
Salary: Negotiable (depending on experience)

Are you a ServiceNow expert with a passion for transforming customer, employee, and technology experiences? We're looking for a ServiceNow Implementation Specialist to join our clients Digital Customer Experience (DCX) practice. This is a technical and strategic role, offering the opportunity to design, build, and integrate cutting-edge ServiceNow solutions that drive seamless workflows and unlock real value for both customers and employees.

• Develop and deliver ServiceNow workflow applications, including:

  • Customer Experience: CSM, Field Service Management, Customer Service Portal

  • Technology Experience: ITSM, ITOM, ITAM

  • Employee Experience: HRSD, onboarding, workplace service delivery

• Design modern user experiences using ServiceNow's Experience Layer, UI Builder, and portals.

• Integrate ServiceNow with external systems (CRMs, HR platforms, eCommerce, etc.) via REST/SOAP APIs and IntegrationHub.

• Manage data migration and ensure alignment across ServiceNow modules and external platforms.

• Proven expertise with the ServiceNow platform (Customer, Technology, and Employee Experience workflows).

• Strong understanding of customer journeys (marketing, sales, commerce) and employee lifecycles (onboarding, career development).

• Technical proficiency in JavaScript, HTML, CSS, Glide API, Flow Designer, IntegrationHub.

• Experience in system integration and workflow automation.

• Excellent communication and collaboration skills with an ability to bridge technical and business needs.

• Problem-solving mindset with the ability to innovate and troubleshoot complex issues.

This role requires Baseline Personnel Security Standard (BPSS) checks. Candidates who have lived outside the UK in the past 3 years may require additional checks.

• Hybrid-first working with genuine flexibility.

• Extensive opportunities for professional growth, including certifications and access to 250,000+ learning resources. (unlimited training budget)

• A culture that encourages innovation, collaboration, and continuous learning.

• The chance to shape the future by delivering impactful technology solutions.