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Temporary Customer Support Associate£110 - £111 per dayLondon9 am - 5.30 pm - Flexible hoursOffice-based Monday to Friday6 weeks
Our client is looking for dynamic and empathetic Customer Support Associates to join their team. As the first point of contact for their customers, you will play a critical role in providing support and guidance to individuals during some of the most vulnerable times of their lives. Your ability to communicate with sensitivity, understanding, and professionalism is essential to their mission of offering unparalleled service in the death tech space.
Key Responsibilities:
- Serve as the initial point of contact for customers via phone, email, and chat, offering a warm and empathetic response to their inquiries and concerns.
- Assist customers with navigating our products and services, providing clear and concise information to ensure their needs are met effectively.
- Address and resolve customer issues in a timely and compassionate manner, escalating complex cases to the appropriate team members when necessary.
- Accurately document customer interactions and transactions, ensuring all records are maintained with confidentiality and sensitivity.
- Gather and report customer feedback to help improve their products and services, contributing to the continuous improvement of the customer experience.
- Work closely with other team members to share insights, strategies, and best practices for delivering exceptional customer support.
Key skills:
- Previous experience in customer service, support, or a related field is preferred.
- Excellent verbal and written communication skills, with the ability to convey information clearly and sensitively, with a natural ability to build rapport and trust with customers.
- Ability to handle vulnerable customers with care, patience, and discretion.
- Highly organised, detail-oriented, and able to manage multiple priorities effectively.
- A team player who is willing to go above and beyond to deliver an exceptional experience for customers.
- Comfortable using customer support software, CRM systems, and other relevant technology.
If you are available to start immediately and have an adequate skillset, then please apply!
Love Success is a top recruitment agency based in London, dedicated to connecting exceptional administrative and office support staff with the leading businesses across London and the UK. Whether you're a candidate seeking Personal Assistant roles in London or an employer looking to hire administrative and office support staff, our agency provides high-quality recruitment services tailored to your needs.At Love Success, we champion diversity, equity, and inclusion, embedding these values into every aspect of our operations. Our unwavering commitment to these principles is evident in our recruitment practices and our comprehensive training and development programs. We partner with organisations that share our dedication to fostering diverse and inclusive workplaces, where individuals can be their true selves in the workplace. Together, we strive to promote equality and create opportunities for all.Love Success is proud to serve as an Employment Agency for this vacancy.
