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An iconic live entertainment organisation is on the lookout for a talented CRM Manager to help them in elevating their customer communications. Reporting to the Director of Marketing, you'll join a collaborative team and play a vital role in delivering smart, personalised campaigns that connect with audiences across multiple touchpoints.
What You'll Be Doing:-
Develop and deliver smart CRM strategies that boost engagement, loyalty, and retention
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Plan and execute targeted, multichannel campaigns (email, SMS, MMS, app) to drive audience growth and repeat visits
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Use tools like Dot Digital to build personalised, data-driven campaigns and test what works
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Create impactful email content using design systems and HTML - making tweaks as needed to optimise performance
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Analyse customer data to unlock insights, power segmentation, and shape future strategy
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Track campaign performance and turn results into clear, actionable recommendations
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Map and refine customer journeys to enhance every step of the experience
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Confidently present strategies and outcomes to internal stakeholders and commercial partners
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A strong background in CRM marketing with a proven track record of results
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A data-first mindset with great analytical skills
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Proficiency in HTML and email design tools
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A confident communicator who can bring numbers to life and influence decisions
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Collaborative, proactive, and passionate about the power of personalised marketing
Handle actively welcomes applicants from under-represented backgrounds - we pride ourselves on attracting the best talent for every opportunity through a commitment to equality, diversity and inclusion.
