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We're recruiting a proactive and customer-focused Resident Services Officer to deliver excellent neighbourhood housing services. This role is central to supporting residents, ensuring effective tenancy and neighbourhood management, and providing a seamless customer experience.
You'll be part of a dynamic team, handling a wide range of housing management activities while building strong relationships with residents and internal teams to resolve issues quickly and effectively. Please note this is a site-based role, 5 days per week with no home working.
The Role
路Provide front-line housing management support across neighbourhoods, including reception, telephone, and email contact with residents.
路Coordinate tenancy processes such as sign-ups, mutual exchanges, Right to Buy applications, and tenancy sustainment activities.
路Support residents with queries, complaints, and member enquiries, ensuring these are logged, tracked, and resolved within set timescales.
路Deliver excellent customer service, ensuring residents feel supported and engaged.
路Schedule and support estate inspections, tenancy visits, and community meetings.
路Monitor and follow up on compliance-related tasks such as gas access, fire risk actions, and health and safety checks.
路Maintain accurate casework records, databases, and patch information.
路Support neighbourhood teams with project work, administration, and the delivery of service improvements.
Key Requirements
路Experience delivering housing or neighbourhood management services.
路Excellent customer service skills, with the ability to deal with residents empathetically and professionally.
路Strong administrative and organisational skills, able to manage multiple tasks and meet deadlines.
路Proficient in IT systems including Microsoft Office, with the ability to maintain accurate records.
路Strong communication skills, both written and verbal, with the ability to work with residents, colleagues, and stakeholders effectively.
路Ability to handle sensitive or challenging situations with professionalism and discretion.
路Flexible, proactive, and able to work both independently and as part of a team.
路Willingness and ability to work on site, 5 days per week.
What you need to do now
If you are interested in this role and meet the criteria above, please click APPLY NOW and send us your application today.
If you do not hear from us within 48 hours of applying, your application has been unsuccessful.
Footnote
If you feel that this job matches your skills but not the rate, location, or seniority, please feel free to send us your CV anyway. We constantly recruit for similar roles across all levels, UK-wide, and would be pleased to speak with you confidentially about your employment status.
Even if you're currently satisfied in your role, we welcome calls from housing professionals looking to make future connections. Our specialist team at Carrington West has over 100 years of combined experience in this market. For more information, call Zubair at Carrington West on (phone number removed).
By applying for this position, you agree for Carrington West to hold and process your personal data in accordance with our Data Protection Policy. Your data will only be shared with third-party clients for roles relevant to your application. You may withdraw consent at any time by contacting us.
