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We are seeking an experienced and proactive Resident Services Officer to deliver high-quality, resident-focused housing management services. You will manage a patch of properties, act as a key point of contact for tenants and leaseholders, and lead on resolving tenancy-related issues including complex anti-social behaviour (ASB) cases. This is a vital frontline role where your ability to resolve disputes and maintain safe, cohesive communities will make a direct impact on residents' lives.
This role reqruies you to be in the office / onsite 5 days a week.
Key Responsibilities
路Deliver a comprehensive tenancy and leasehold management service.
路Take ownership of ASB cases from investigation through to resolution, including taking legal action where appropriate.
路Conduct tenancy audits and respond to tenancy breaches such as illegal subletting or fraud.
路Support victims of ASB and work closely with other services to mitigate risk and maintain community safety.
路Attend residents' meetings and promote engagement to strengthen local communities.
路Work with internal teams and external agencies including police and support services to address safeguarding, domestic abuse and ASB.
路Manage void properties and ensure efficient re-letting.
路Respond promptly and professionally to member enquiries and complaints.
路Supervise Customer Service Officers where required.
About You
路Proven experience managing ASB cases within a housing management environment is essential.
路A sound understanding of housing law, tenancy enforcement, and best practice in managing ASB.
路Ability to engage and support residents while balancing enforcement duties.
路Excellent communication and negotiation skills, with the confidence to represent the organisation at court or meetings.
路Strong IT skills and the ability to maintain accurate case records.
路Able to manage your own caseload, meet deadlines and performance targets.
路Experience in partnership working with police, social services, and legal teams.
路CIH qualification or equivalent is desirable.
How to Apply
If you're passionate about housing and have the expertise in ASB management to improve community safety and resident satisfaction, we'd love to hear from you. Click APPLY NOW to submit your application.
If you do not hear from us within 48 hours of applying, please assume your application has been unsuccessful.
Footnote
If you feel that this job matches your skills but not the rate, location, or seniority, feel free to send us your CV anyway. We frequently recruit for similar roles UK-wide and would be pleased to speak with you confidentially about future opportunities.
Even if you're currently satisfied in your role, we welcome calls from housing professionals looking to make future connections. Our specialist team at Carrington West has over 100 years of combined experience in this market. For more information, call Zubair at Carrington West on (phone number removed).
By applying for this position, you agree for Carrington West to hold and process your personal data in accordance with our Data Protection Policy. Your data will only be shared with third-party clients for roles relevant to your application. You may withdraw consent at any time by contacting us.
