Night Manager

The Chelsea Harbour Hotel is seeking an experienced Night Manager. The purpose of this role is to assist in the daily running of the Front of the House department, ensuring that all M&C procedures and targets are met.

At Millennium Hotels & Resorts, we believe our strength lies in our differences. We foster a culture of inclusion where everyone feels welcome, valued, and empowered to reach their full potential. We are proud to be an equal opportunity employer.

As a Night Manager your key responsibilities will include:

• Managing the Front of House Operations during the Night shift, including, but not limited to ensuring staffing levels are adequate within all Departments to fulfil all departmental duties required such as Room Service, Concierge, Kitchen, Security, Shift Engineer and the Bar.
• To ensure that all control procedures pertaining to the processing of all financial matters are adhered to at all times including an accurate log of checks. Any discrepancies are reported in the correct manner.
• Directly communicates with the Front of House Manager regarding all points concerning the Front Desk and Guest Services department at night.
• Night Manager to conduct daily briefings with all Front Office staff to be sure that all are aware of hotel movement.
• Ensure guest communication is executed in a timely manner, either written or verbal.
• Ensure shift handovers are completed in a comprehensive manner.
• To inspire the team, train and lead in accordance with the 5* environment standards.
• To monitor Trip Advisor and encourage the team to work towards achieving outstanding customer reviews.

As a Night Manager, the essential skills required:

• Opera Cloud/ Opera night audit experience.
• A leader who can drive the team in a positive direction.
• Organised in managing duty manager logs, reports andhandovers
• Ability to multitask
• Strong communicator
• Flexible and calm under pressure

For you

We offer abenefits packageincluding:

• Social Events, Wellbeing and Team Activities
• Training and development
• Cash Health Plan cover option available
• Pension Salary Sacrifice Scheme
• Career development and salary reviews
• Interest free Season Ticket Loan Scheme
• 1 Volunteer Days per year (fully paid and in addition to your annual leave)
• Complimentary meals prepared for you by our chefs
• Length of Service related holiday scheme
• My Millennium discount perks
• Discount on Accommodation worldwide and 50% Food and Beverage Outlets
• Life Assurance
• Recommend a Friend Scheme

and many more

About the Hotel

The Chelsea Harbour Hotel is a luxury 5-star all suite hotel set in the exclusive Chelsea Harbour Marina and within walking distance from the legendary Kings Road. All of the hotels luxury suites are spacious and elegantly furnished, with four spectacular penthouse suites which offer some of the best panoramic views across London from their spacious roof terraces. Leisure facilities at the hotel include the Spa, with a 17 metre indoor swimming pool, state of the art fitness centre, sauna, steam room, six treatment rooms and hair salon.

About the Group

Millennium Hotels and Resorts owns and operates a portfolio of over 120 hotels worldwide. In Europe, our 21 hotels provide the perfect gateway to explore landmark locations, with many iconic attractions and business hubs close by.

Properties under the group are placed into four collections; Lengs Collection, M Social Collection, Millennium Collection and Copthorne Collection. Each collection has its own distinct personality, character and clearly defined hotel brands within it; tailored to suit different types of guests.

We are an equal opportunities employer.

In line with the requirements of the Asylum & Immigration Act 1996, all applicants must be eligible to live and work in the United Kingdom. Documented evidence of eligibility will be required from candidates as part of the recruitment process.

To improve compliance with identity document validation, successful applicants will provide their right to work in UK which will be verified using Trust ID Scanners and Software.