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About the Remote Command Centre (RCC)
The BGIS Remote Command Centre (RCC) is a technology-driven hub that leverages advanced analytics, real-time monitoring, and expert interventions to optimise building performance remotely. By utilising a team of subject matter experts, the RCC reduces operational costs, improves energy efficiency, enhances occupant comfort, and supports clients in achieving sustainability goals.
Key RCC functions include:
24/7 monitoring of critical building systems
Remote interventions to resolve inefficiencies
Management and reporting of operational risks
Support for IoT mobilisation and smart building technologies
Continuous improvement through data-driven insights
Purpose of Job
The RCC Operative is responsible for the proactive monitoring and remote optimisation of building systems. Using real-time data from Building Management Systems (BMS), Fault Detection & Diagnostics (FDD) platforms, and IoT telemetry, the RCC Operative identifies inefficiencies, executes first-line interventions, and supports on-site teams to maintain and enhance building performance.
This role ensures reduced energy consumption, improved occupant comfort, operational resilience, and compliance with sustainability objectives.
Key Responsibilities
Real-Time Monitoring & Issue Identification
Monitor BMS, HVAC, lighting, and IoT systems for anomalies, inefficiencies, and operational risks.
Triage and resolve first-stage BMS issues, escalating when necessary.
Analyse telemetry data to maintain optimal environmental conditions.
Workflow Triage & Closure
Receive, log, prioritise, and manage RCC service requests through the workflow management system.
Ensure timely closure of RCC tickets and interventions in line with defined SLAs. (Client Specific)
Verify completion of actions and provide feedback to stakeholders.
Reporting & Impact Analysis
Produce clear and timely reports detailing interventions raised by the RCC, actions taken, and closures achieved.
Quantify the impact of RCC interventions, such as response time, resolution time, first-time fix rate, energy savings, improved system performance, or reduced operational risk.
Track and communicate trends in recurring issues to support root cause analysis and continuous improvement.
Contribute to monthly/quarterly client reports highlighting RCC performance metrics and key insights.
Remote Intervention & Coordination
Apply remote interventions to correct system inefficiencies.
Coordinate with on-site teams and external contractors for complex interventions.
Record all interventions for compliance and reporting purposes.
Performance Optimisation
Adjust and fine-tune FDD rules to suit specific site conditions.
Recommend control strategy enhancements to minimise energy waste.
Contribute to continuous commissioning and operational excellence initiatives.
IoT & Smart Building Support
Assist with IoT device integration and telemetry management.
Provide technical support for IoT overlays and system troubleshooting.
Collaborate on smart building technology deployments.
Continuous Improvement
Collect client and team feedback to refine RCC processes.
Stay informed on emerging technologies and best practices.
Contribute to RCC knowledge-sharing and playbooks.
Compliance & Security
Follow strict change control processes for all BMS and smart system adjustments.
Ensure data integrity, cybersecurity, and operational compliance.
Maintain accurate audit trails of system access and configuration changes.
Essential System Knowledge
The RCC Operative must have working knowledge of the following:
Building Management Systems (TREND, Tridium Niagara, or similar).
Fault Detection & Diagnostics (FDD) platforms.
IoT telemetry and device management systems.
Energy management dashboards and analytics tools.
Understanding of HVAC, lighting, and critical building services.
