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- Undertake administrative processes for events as instructed by the event manager.
- Act as first point of contact for events
- Send event communications, including speaker invitations, reminders and confirmations
- Monitor email inboxes, responding to queries and updating records
- Process delegate and speaker registrations, payments and refunds using College database
- Produce and deliver promotional emails and other marketing materials
- Use college social media accounts to promote and publicise events
- Prepare event materials including badges, delegate packs, course materials and lists, as instructed by the event manager
- Attend in-person events to provide onsite support to delegates, speakers, organisers and committee members.
- Prepare reports from databases.
- Excellent administrative skills and proven administration experience in a busy, customer-focused environment.
- Excellent interpersonal and communication skills.
- Enthusiastic and able to work as part of a team.
- Excellent telephone manner and an ability to manage a large volume of calls.
- Knowledge of Content Management Systems (CMS) for editing and uploading web page content
- Experience of administering and organising training courses and conferences
- Experience using online event and streaming platforms
