- Provide day-to-day administrative support for events, working closely with the Event Manager to ensure everything runs smoothly from planning through to delivery
- Act as the first point of contact for event enquiries, offering a professional and helpful response to delegates, speakers, and colleagues
- Coordinate event communications, including sending speaker invitations, reminders, and confirmations
- Manage shared email inboxes, responding to queries and keeping records accurate and up to date
- Process registrations, payments, and refunds for delegates and speakers using the organisation’s database
- Create and distribute promotional emails and marketing materials to help drive event attendance
- Use the organisation’s social media channels to promote events and engage target audiences
- Prepare a range of event materials such as name badges, delegate packs, course content, and attendance lists
- Attend in-person events to provide on-site support to delegates, speakers, organisers, and committee members, helping to ensure a seamless experience for all
- Generate reports using event data and provide post-event insights as required
- Support committees and clinical organisers with administrative tasks relating to event planning and delivery
- Create and maintain up-to-date, user-friendly event webpages
- Assist in the technical production of online events, managing audiovisual elements such as camera feeds and microphone controls
- Conduct technical run-throughs with speakers in advance of events to ensure they are fully prepared
- Provide real-time technical assistance to attendees, ensuring they can access and participate in online events without issue
- Be flexible and willing to travel across England and stay overnight when required to support in-person events
- Experience in an administrative or events-based role
- Strong IT skills, including confidence using databases, email marketing tools, and social media
- A proactive, flexible, and team-oriented mindset
- Familiarity with virtual event platforms such as Zoom or Microsoft Teams (desirable)