Back to search
A fantastic opportunity has arisen for a passionate administrator who is interested in events to work at a leading historic city company for 7 months on a temporary contract, with a view to going permanent. This Event Administrator will lead on the administration and coordination of a major historic event once a year in beautiful surroundings.
A contemporary company with deep roots in the past, the Company has contributed to national life for eight centuries.
An annual selling event and exhibition showcasing work created and making in the UK today.
The Fair has taken place at its magnificent location since 1983. Handmaking skills that have been passed down through centuries, visitors can expect to find beautiful and unique, handmade pieces. Behind every piece is a unique story and a unique artist.
Role Purpose
Supporting the team, you will be involved in organising the event, from tickets to talks, and provide an exceptional customer service to visitors and exhibitors. You will be joining a dynamic team focused on promoting independent makers.
Key Responsibilities
• You will provide administrative support to the team and be the first point of contact for customers, exhibitors and all other external stakeholders including but not limited to visitors and VIPs. Additionally, you will be regularly engaging with and responding to internal teams working on the Fair including the facilities and catering teams.
• You will support the team to coordinate the delivery in 2025, including VIP events and our public programme, to a high standard, including supporting event production, supplier liaising, event booking and extensive list management, covering both invitees and paying visitors.
• Exceptional and confident customer service, from first contact, will be critical. You will play a vital role managing our email queries inbox, collating and cross-checking guest lists, managing bookings and visitor check-ins, supporting VIP visits, and providing front of house services including coordinating and overseeing temporary front of house staff.
• Keeping the administrative operation of the company running will be essential. This includes, but is not limited to, managing guest and visitor lists, minuting meetings, maintaining oversight of project timelines and deadlines ensuring the team keeps on track, and processing supplier payments. You will be confident managing a busy and changeable schedule.
• With responsibility for our guest lists, including responding to all invitation enquiries and issues, as well as oversight of all associated visitor data, you will manage invitation lists, and visitor and exhibitor records, working to ensure they are accurate and up to date.
• As you develop in the role, you’ll become more involved in other aspects of event planning, such as advising on event requirements. There will be opportunities to support and work with the team members involved in creating content for our newsletter and social media.
Skills and Experience
Essential:
• Customer service experience: Ideally, you will have prior experience in a customer-facing role and an interest in a career in events administration and management.
• Strong IT proficiency: You are confident using a variety of software packages and systems, and you quickly adapt to new technologies and tools.
• Highly organised: You’re a natural organiser, capable of managing multiple priorities and meeting tight deadlines with efficiency and composure.
• Customer-focused: You are genuinely passionate about delivering outstanding customer service, with a proactive approach to understanding and meeting customer needs.
• Data management: You have a basic understanding of GDPR, Data Protection and compliance, and will ensure our records meet regulatory requirements.
• Meticulous attention to detail: You take pride in accuracy and ensure all tasks are completed to a high standard, on time and with care.
• Excellent communication skills: You are a confident communicator, both in writing and orally, with a clear and professional style.
• Team player with initiative: You thrive in a team environment, remain flexible under pressure, and are equally comfortable working independently and thinking proactively and on your feet.
Benefits when permanent
• 23 days annual leave (inclusive of 3 Christmas closure days) plus public holidays
• Generous pension scheme (up to 14% employer contribution, if employee contributes 5%)
• Access to retail discount platform (VivUp)
• Company social events
• Simplyhealth - Level 1 Enhanced Health Cash Plan **
• Death in Service of 4 x salary (8 x salary if a member of the Company pension scheme) **
• Income Protection cover **
• Cycle to Work scheme **
• Season Ticket Loan **
** after successful completion of probation
