Are you an organised, proactive administrator looking to step into the dynamic world of property management? We’re seeking a confident and capable Residential Team Administrator to support a busy property management team in their day-to-day operations.
This is a fast-paced role that requires strong multitasking skills, a calm head under pressure, and a professional approach when dealing with tenants, contractors, and colleagues.
What You'll Be DoingMaintenance Management
- Be the first point of contact for tenants reporting maintenance issues.
- Log calls, raise work orders, and liaise with approved contractors.
- Follow up to ensure repairs are completed satisfactorily.
- Conduct post-repair satisfaction calls when required.
Administrative Support
- Assist with tenancy agreements, deposit registrations, and compliance documentation.
- Scan, file, and manage records within a property management database.
- Help maintain the health & safety register for the property portfolio.
- Manage both incoming and outgoing post and team correspondence.
Diary & Schedule Management
- Manage team diaries and book appointments/viewings as required.
- Coordinate keys and maintain tracking systems.
Finance Admin
- Process supplier invoices and escalate for approval.
- Request quotes for repair and maintenance work.
Reception & General Office Duties
- Welcome office visitors and handle incoming calls.
- Keep office spaces tidy and manage office supplies/equipment.
- Support the team with general admin as needed.
- Excellent organisational and time management skills.
- Clear, confident communicator – both spoken and written.
- Friendly, professional manner when dealing with the public.
- Detail-oriented and able to juggle multiple tasks.
- Proficient in Microsoft Office. Experience with Qube is a bonus.
- A true team player with a proactive approach.
- Has experience in a property, lettings, or facilities admin setting.
- Is looking for long-term career development in a property-focused environment.
- Thrives in a busy, collaborative office and enjoys solving problems.
Apply now to join a growing property team where your contributions will be valued, your skills developed, and your days never dull.