Service Designer

Service Designer

8 months

Remote

Active SC security clearance required

Inside IR35 - Umbrella only

• Conduct user research and stakeholder interviews
• Map service journeys and identify pain points
• Design service blueprints and prototypes
• Collaborate with cross-functional teams to implement service improvements
• Advocate for user-centred design across the organisation
• Strong facilitation and workshop skills
• Experience with service design tools (e.g., Miro, Smaply)
• Ability to translate insights into actionable design solutions
• Understanding of systems thinking and design thinking methodologies
• Excellent communication and storytelling abilities

If you are interested in the role please apply!