Service Charge Manager

Do you thrive in a role where people, process, and purpose intersect?Are you a service charge expert who’s confident in both handling spreadsheets and stakeholder meetings?Looking for a leadership role where you can make a real difference to people’s homes and lives?

We’re delighted to be partnering with a respected public sector organisation in London as they look to appoint a Service Charge Manager on a permanent basis. With a stable, collaborative team in place and a renewed focus on customer satisfaction, this is a great opportunity to step into a leadership role with real impact.

• Oversee the delivery of quarterly service charge billing for over 11,000 residents, and lead the annual budgeting and actuals process.

• Manage major works consultations within tight regulatory deadlines and lead on rent setting and calculations.

• Act as a vital link between the finance team, IT, service delivery partners, and directors – ensuring the accurate, timely flow of information.

• Lead and develop a team of seven experienced professionals, providing hands-on guidance while driving innovation and efficiency.

• Represent the service charge team at leaseholder meetings, respond senior stakeholder queries, and handle stage one complaints with confidence and empathy.

You’ll be joining a forward-thinking, customer-first organisation with an upward trajectory. You’ll be working alongside a supportive and collaborative leadership team, including a line manager who encourages autonomy, initiative, and continuous improvement. This is a chance to make your mark in a high-profile, visible role – all while developing your team, influencing systems change, and contributing to vital housing services.

• Essential experience in calculating and billing leaseholder service charges – knowledge of Section 18/19 of the Landlord and Tenant Act is key.

• Strong Excel skills are a must – including VLOOKUPs, pivot tables, and IF statements – to handle large, complex data sets.

• A background in housing associations or local government is ideal, though private sector candidates with the right mindset will also be considered.

• Customer-focused with a confident, empathetic communication style – able to engage with leaseholders, councillors, and internal teams alike.

• Proven managerial experience is strongly preferred – but we’ll consider exceptional candidates with leadership potential and the right attitude.

• A solutions-focused mindset, willing to roll up your sleeves, handle operational pressures, and improve systems and processes over time.

• Qualifications are not essential – we welcome QBE candidates who can clearly demonstrate the right skills and experience.

The organisation is keen to move quickly with interviews lined up soon. If you’re confident with Excel, experienced in service charges (particularly leaseholders), and ready to lead from the front, we’d love to hear from you.