- Lead on service charge projects within the Places & Estates directorate
- Work through historic accounts issued under Section 20b to audit and delivery stage
- Collaborate with the Estate Operations Manager and wider teams to resolve queries
- Visit sites across London where necessary to support investigations and analysis
- Review and respond to resident complaints and queries regarding service charges
- Document decisions, actions taken, and lessons learnt throughout the process
- Present complex data and findings to stakeholders in a clear and actionable format
- Proven ability to analyse and reconcile complex service charge accounts
- Experience working with varying service charge regimes (variable)
- Strong understanding of leases, tenancy agreements, and relevant housing legislation
- Confident using advanced Excel and interpreting financial data
- Familiarity with the RICS Service Charge Code, ICAEW Tech 03/11, and Section 19 of the Landlord and Tenant Act (1985)