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New opportunity: PRACTICE MANAGER
Suitable for long-term administrator / practice manager.
Role overview
We are recruiting for a full time Practice Manager to support a Senior Partner within a successful principal partner practice of St. James’s Place Wealth Management, based in Moorgate, London.
The role will be an integral part of the team, supporting the Partner (Financial Adviser) at an operational level with a mix of client servicing, business processing, general administration and basic level paraplanning. The Financial Adviser has a small team of financial advisers under them, and therefore the individual would on occasions mentor and support the more junior level administrators in the wider team as required.
It would be particularly suited to an individual seeking a long-term senior administrative career / existing practice manager / or aspiring practice manager. The successful candidate will ideally have previous experience of working either in a support role for financial adviser as an administrator or practice manager within an IFA or an SJP practice. Previous experience of SJP systems / Salesforce / FE Analytics is highly advantageous but not essential.
Following initial training, the successful applicant will be the main liaison between the client and the Adviser, ensuring all meetings are prepared for, delivered and any agreed actions are followed up in a timely and professional manner - good communication skills are a must.
Role content:
The role will include, but is not limited to the following responsibilities:
- Pro-active and structured approach to the partners administration needs, ensuring the efficient smooth running of the back-office support; focus on best client outcomes whilst diligently adhering to regulatory process.
- Prepare full and bespoke client CFRs via Salesforce and supporting documentation to assist with the automated production of suitability letters across and seek relevant approvals for business submissions on behalf of the Adviser.
- Become competent and proficient in use of support systems, e.g. Salesforce, My Practice, iBusiness, Voyant, FE Analytics to provide full client task and client review management process
- Preparing client meeting packs in advance, using support systems to provide data analysis of clients’ funds and investments
- Manage partners Letter of Authority (LoA’s) process; gathering signed client LoAs; liaising with LoA management service to receipt of complete 3rd party provider documentation
- Ensure that client and business files are accurately maintained and filed/archived in line with compliance regulations.
- Liaising with internal marketing team, as directed by the financial adviser.
- Dealing with client queries via telephone, email, face-to-face or in writing as required and directed by the financial adviser.
- Maintain the high professional standards required, in line with the culture and values of the business.
- Supporting / leading the existing administrators in the wider team
Technical skills required
- Previous administrative experience highly desirable.
- Previous experience working in administration within financial services, with a basic understanding of pensions and / or investments in an administrative capacity advantageous (but not essential)
- First class organisational skills to deliver against a wide variety of tasks
- Effective communication skills verbally, face to face and in writing
- Highly computer literate: Word, Excel, Outlook
- Good A’ Level or Degree results.
- SJP experience highly advantageous but not essential.
Personal attributes
- Scrupulous high level of accuracy and attention to detail in work
- Naturally comfortable working in a numeric environment
- Experienced in delivering in a fast-paced environment.
- Strong interpersonal / client relationship management skills
- Ability to manage own workloads and multitask where appropriate
- Able to work independently, disciplined in work approach with the ability to get the job done
- Professional and approachable manner to clients and colleagues
- Highly professional and well presented with a strong work ethic
- Ability to work effectively under pressure to meet tight deadlines where required
- Able to deal with individuals at all levels, including those of high net worth
- Able to work in a high confidential and discreet environment
- Pro-active in approach
Additional information
- Salary: £30-40K depending on experience
- Role type: Employed role, auto-enrolment pension scheme.
- Location: Moorgate, London
- Hours of work: Monday to Friday, 37.5 hours a week between the core hours of 8.00am - 6.00pm. Please note that at busy peak times in year such as tax year end, additional hours will be required as standard.
- Training: Full training shall be provided
- Holiday: 25 days plus bank holiday paid holiday entitlement
- Pension: Auto-enrolment pension scheme provided
To apply for this excellent opportunity or for further information, please apply online
