Centre Support Assistant

Porsche Retail Group (PRG) have an excellent opportunity for a Centre Support Assistant / Showroom Host to work for one of the world’s most iconic brands and join Porsche Centre West London.  To apply you will ideally have experience from within an automotive dealership environment.

As a Centre Support Assistant / Showroom Host, you will participate in the customer journey, by ensuring all customers of the Porsche Centre, whether in person, by phone or by email, are provided with an outstanding customer experience. You will act as a brand ambassador, always representing Porsche Retail Group and the Porsche brand.

When you are not hosting customers or responding to incoming phone calls or enquiries, you will be tasked with supporting the Centre management team, completing generalist administration duties and participating in organising events.

Responsibilities:

• Welcome visitors and customers as they enter the showroom, providing a friendly and professional first impression
• Maintain a thorough understanding of the products and services offered, enabling effective communication and assistance to customers
• Guide customers through the showroom, answering questions and providing information about vehicles, features, and promotions
• Manage incoming calls, forwarding them onto the right department
• Maintaining Showroom Appearance: Ensure the showroom is clean, organized, and visually appealing, including the arrangement of vehicles and displays
• Collecting Feedback: Gather customer feedback and insights to improve the showroom experience and report any issues to management

Minimum Qualifications:

• Background working in an automotive dealership
• Exposure working in a customer facing position
• Flexibility to handle different customer needs and unexpected situations with clear communication skills
• A friendly and approachable demeanour to create a welcoming environment
• Ability to manage multiple tasks and maintain an orderly showroom

Porsche Retail Group are committed to promoting a culture that champions diversity and equal opportunities.

PRG believe diverse teams are catalysts of innovation and create multiple new ideas. One of our priorities is to celebrate diversity in all its dimensions while shaping an aspirational and inclusive company culture.

In return, we offer:
A full-time opportunity: Monday to Saturday (with Tuesday being a Day Off). Working Hours – 8am to 6pm or 8.30am to 6.30pm (Monday to Friday) on a rota basis and Saturday - 9am to 5pm.

• Salary of £31,330 per annum
• 33 days per year, with extra days for long service
• Option of a VW Group Vehicle at preferential leasing rates
• Dedicated mental health champions
• Employee representative body - your voice at work
• Preferential rates on several products and services, including high street brands, restaurants, gyms and Porsche products
• Life Assurance
• DC Pension Scheme
• Employee Assistance Program - support and advice on issues impacting your wellbeing

Centre:
Porsche Centre West London is our largest Centre in the south of England.  Our Centre is divided into over 2 locations. Our main Centre conveniently located on the A4 and just a short walk from the vibrant Chiswick High Road, with free staff parking just a short walk away or Gunnersbury Tube or Chiswick Park Station are within a 15-minute walk. We have a dedicated satellite after-sales service near Kew, easily accessible from the A4 with onsite parking.

Company
Headquartered in Reading alongside Porsche Cars GB Ltd, Porsche Retail Group (PRG) are owned wholly by Porsche Germany. We operate several Porsche Centres, Service Centres and a Trade Parts Distribution Centre in and around London and the South-East.

Our journey embodies the Porsche DNA, a love of sports cars and a passion for excellence and challenging the status quo.  Our centres feature state-of-the-art facilities and highly trained staff to ensure that the purchasing, servicing, and ownership experience of Porsche customers are of the highest quality.

How to Apply
Please note that eRecruitSmart is advertising the role of Vehicle Coordinator on behalf of Porsche Retail Group.  Your CV will be sent to the Hiring Manager who is responsible for the vacancy that you have applied to.   Please only apply if you consent to these terms.

You must reside in and have eligibility to work in the UK and live within a reasonable commute of West London.   Please note, only suitable applicants will be contacted.  If your address and contact details are not on your CV, you will not be considered.

We look forward to hearing from you.