3rd line engineer MSP

We are a well-established Managed Service Provider (MSP) delivering high-quality IT support and infrastructure solutions to a diverse portfolio of clients across various industries. As we continue to grow, we're looking for an experienced and proactive 3rd Line Support Engineer to join our technical team.

As a 3rd Line Engineer, you'll serve as a senior technical escalation point, working on complex incidents, problem management, and infrastructure projects. You'll collaborate with both internal teams and client stakeholders to deliver reliable, efficient, and secure IT solutions.

• Act as a final escalation point for 1st and 2nd line support teams

• Troubleshoot and resolve complex technical issues (servers, networks, cloud)

• Configure, maintain, and upgrade client infrastructure (Windows Server, AD, O365, Azure, etc.)

• Lead and support infrastructure upgrade and migration projects

• Liaise with vendors and third-party providers where necessary

• Create and maintain technical documentation

• Mentor junior engineers and contribute to technical knowledge sharing

• Microsoft 365 / Exchange Online

• Azure / Intune / Conditional Access

• Windows Server (2016, 2019, 2022), Active Directory, DNS, DHCP

• VMware / Hyper-V

• Networking - LAN/WAN, VPN, firewalls (e.g., SonicWall, Cisco)

• Backup and disaster recovery solutions

• RMM and PSA tools (e.g., ConnectWise, Datto, Auvik)

• 3+ years' experience in a similar 3rd line or senior support role within an MSP

• Strong knowledge of Microsoft and networking technologies

• Solid project experience (e.g., migrations, server builds, cloud deployments)

• Excellent problem-solving and customer service skills

• Relevant certifications (e.g., Microsoft, CompTIA, Cisco) are a plus

• Ability to manage time and workload in a fast-paced, multi-client environment

• Competitive salary and pension scheme

• Certification and training support

• Opportunities to lead projects and work on cutting-edge tech

• Friendly, collaborative team culture

• Modern offices in London with flexible hybrid working options

Oscar Associates (UK) Limited is acting as an Employment Agency in relation to this vacancy.

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