Assistant Night Manager

Job Title: Assistant Night Manager

Location: Crowne Plaza London Kings cross
Job Type: Full-time
Shift: Night shifts (including weekends and holidays)

Salary: £28,700per annum

The Crowne Plaza London Kings Cross has 429 beautifully designed bedrooms, Restaurant & Bloom Bar, 7 states of the art Meeting & Event spaces, a Club Lounge, a gym.

About the Role

We are seeking a reliable and motivated Assistant Night Manager to support the smooth operation of our hotel during overnight hours. This role is ideal for someone with strong leadership skills, excellent customer service, and the ability to remain calm and organised in a fast-paced environment.

Key Responsibilities

Assist the Night Manager in overseeing all hotel operations during night shifts

Act as the main point of contact for guests overnight, ensuring a high standard of service

Handle guest check-ins, check-outs, and enquiries professionally

Supervise night staff and provide support where required

Ensure security procedures and health & safety standards are followed

Manage reports, cash handling, and night audit tasks

Respond effectively to guest complaints or emergencies

Requirements

Previous experience in a hotel or hospitality role (night shift experience preferred)

Strong communication and customer service skills

Previous IHG Crowne Plaza brand experience desirable, but not essential

Extensive knowledge of Opera PMS software is essential

Flexibility to work shifts, including weekends

Ability to work independently and make sound decisions

Good organisational and time-management skills

Pride and attention to detail in your work

Distinctive, professional and warm personality

Exceptional leadership and management skills

Excellent communication skills written and spoken

Benefits include:

28 paid holidays per annum

Uniforms

Meals on Duty

Incentive Schemes

Professional Learning & Development programs and Progression opportunities

Long Service Awards

Discounted of Food & Beverage and Accommodation with IHGs Worldwide Hotels

Stakeholder pension entitlement