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Customer Retention Specialist

EF Recruitment
Posted 3 days ago, valid for a month
Location

London, Greater London SW1, England

Salary

£60,000 per annum

Contract type

Full Time

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Sonic Summary

info
  • Our client is a global SaaS organization seeking a Customer Retention Specialist for a 12-month hybrid contract.
  • The role requires 4+ years of experience in Customer Success, Business Analysis, or a similar field, ideally within a SaaS environment focused on customer retention strategy.
  • Responsibilities include developing programs to build strong customer relationships and utilizing AI and data to prevent churn.
  • The position offers a competitive salary along with benefits such as free breakfast on-site.
  • This opportunity allows you to work with a leading company in the marketing and financial sectors.

OurclientisanexcitingGlobalSaaSorganisationwitharangeofleadingsoftwareproductsinthemarketingandfinancialsectors.

TheyarenowseekinganexperiencedCustomerRetentionSpecialisttohelpdriveanddelivernewretentionprogrammes.12monthcontractonhybridbasis.

Responsibilities

Developprogrammeswhichdeliverrobustrelationshipswithallcustomers,fosteringtrustandloyalty,whilegrowingclientadvocacyacrossourcustomerbasetoenhancesatisfactionandretention

FurtherembedtheuseofAI,data,andpropensitymodelstodevelopproactiveinterventioncapabilitiesthatpreventcustomerchurn

Skills

  • 4+yearsexperienceinaCustomerSuccess/BusinessAnalysisorsimilarrole.
  • IdeallyinaSaaSorganisationincustomerretentionstrategyanddesign.
  • Datadriven-youareconfidentdiggingintothenumberstoquantifyROI.
  • Marketingdegreeorsimilar

Benefits

  • Longcontract
  • Globalcompany
  • Freebreakfastonsite

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By applying, a CV-Library account will be created for you. CV-Library's Terms & Conditions and Privacy Policy will apply.

SonicJobs' Terms & Conditions and Privacy Policy also apply.

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