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Customer Success Executive EdTech Startup - B2B SaaS

Customer Success Executive EdTech Startup - B2B SaaS

Eutopia Solutions ltd

Posted 10 days ago, valid for 10 days

London, Greater London EC1R 0WX

Full Time

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Sonic Summary

The Customer Success Executive position at an EdTech start-up in Central London requires 2-3 years of experience in a customer-facing role within the B2B SaaS sector.
The role involves onboarding new customers, managing relationships, and helping accounts grow, specifically within the Higher and Further Education sectors.
The salary for this position ranges from £30,000 to £35,000, with an additional customer health bonus of approximately £5,000 based on experience.
Candidates should have a passion for education, a clear communication style, and the ability to adapt in a fast-paced start-up environment.
This award-winning company offers benefits such as a pension and a personal learning and development budget, while utilizing innovative technologies like VR and AI.

Onboarding new customers
Managing customer relationships
Helping accounts grow

Customer Success Executive - EdTech Start-up B2B SaaS Location: Central London (hybrid, 2-3 days a week in the office)Salary: £30-35k + c£5k customer health bonus (depending on experience)Benefits: pension, personal L&D budget About My Client:Join this award-winning B2B SaaS & HolonIQ EdTech 200 start-up and provide a first-class service to a range of customers across the Higher Education & Further Education sectors. Be part of an innovative & entrepreneurial business which utilises emerging & innovative technologies such as VR (Virtual Reality) and AI (Artificial Intelligence) to enhance student & learner skills. Role Overview:I'm seeking a customer focused individual with experience of EdTech B2B SaaS and working with customers such as schools, colleges and/or universities. In this Customer Success Executive position you'll be responsible for nurturing existing customers & accounts to help manage renewals and growth. Key Responsibilities for the Customer Success Executive position:

Onboarding new customers
Managing customer relationships
Helping accounts grow
Collaborating with Customer Support

Desired Skills:

Experience in a customer facing role working with schools, colleges / Further Education and/or universities / Higher Education
Demonstrable background working in a B2B SaaS EdTech environment
A passion and interest for education as well as being comfortable with innovative technology
Positive and clear communication style
Ability to work in a fast-paced start-up with an adaptable & flexible attitude

Bonus Skill:

Experience of VR, XR, AI or immersive learning in an Education setting

Why Join My Client:- Award-winning- High profile customers- Ability to have an impact on people's learning and life paths- Working with cutting-edge technologyApply Now: Drop me a message or send your CV to me.My client is an equal opportunity employer, committed to diversity and inclusion.

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