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Day Concierge

Day Concierge

PMR

Posted 3 days ago, valid for 4 days

London, Greater London SW18 4DJ, England

Full Time

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Sonic Summary

The Day Concierge position offers a 4 days on, 4 days off schedule from 7am to 7pm.
The role involves greeting residents and guests, managing calls and emails, and coordinating essential services such as guest arrivals and amenity bookings.
Candidates must have a minimum of 2 years of hospitality experience as a concierge in London super-prime settings or 5-star hotels.
Excellent communication and customer service skills are required, along with a service-driven attitude and experience serving ultra-high-net-worth individuals (UHNWIs).
Salary details are not provided, but the role emphasizes the importance of adhering to health and safety policies and fostering collaborative relationships.

The Role:

4 days on, 4 days off; 7am - 7pm

The Day Concierge will be one of the first point of contacts for residents and guests arriving. You will greet residents and their guests upon arrival, manage all telephone/intercom calls and emails to the concierge desk. You will direct, co-ordinate and plan essential central services such as guest arrivals, deliveries, post, valet collections, amenity bookings, housekeeping, security, waste disposal and recycling to ensure integration is seamless and a consistent vision is delivered. You will assist with ad-hoc resident requests such as transportation bookings, restaurant bookings, spa treatment bookings, theatre bookings and dry-cleaning requests.

The Candidate:

* Excellent quality customer service for the development, its residents, and guests.* Motivate colleagues to strive for and achieve success for the company.* Develop and maintain constructive working relationships with team members, onsite staff, residents, guests, and contractors working collaboratively to achieve overall business outcomes.* Take personal responsibility for understanding and following the company's Health & Safety policies and practices, demonstrating personal engagement with safety, and proactively identifying risks and hazards and continuously improve safety performance.* Work in line with the residence's SOP manuals, policies, and procedures.

Requirements:

* Minimum 2 years hospitality experience as a concierge within London super-prime, 5* hotels or residential schemes.* Must have excellent communication skills and customer service skills.* Must be service driven, understand the importance of going the 'extra mile'.* Experience serving UHNWIs.

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