Job Title: Endur L2 Support Possibility of remote work: Hybrid, WFO 3 days/week Contract duration: 6 months Location: London Detailed Job Description: This role is for an experienced Endur L2 Support person with proven capability in supporting key business and technical processes including: - At least 5 years of demonstratable experience using the Endur product. - Endur L2 with techo-functional type experience, preferably Front and Middle office experience - In depth functional understanding of the Endur product with preferably Gas, Power or Client market experience - Proven experience of 1st/2nd Line experience along with a thirst for growing in this space, and able to demonstrate taking a problem through to resolution - Working directly with users (in office and remotely) to understand and resolve issues in a timely manor - Building and maintaining business relationships. Collaborating with business management/trading desks on matters of support, escalation, technical challenges, continuous improvement - Good understanding of deal lifecycle processes - Comfortable working in shifts (US/Singapore hours) - Major incident handling experience - Utilising experience and bp process to triage and prioritise issues and tickets - Excellent communication skills and experience gained in a commercial environment, as set out below. Nice to have experience: - Experience in AWS platform and technologies - Experience using Azure DevOps for work item management - Experience of the ITRS Geneos platform/application - Experience of using and developing APM Reason For Request:
Back to searchEndur L2 Support
eTeam Inc
Posted 9 hours ago, valid for 10 days
London, Greater London EC1R 0WX
Full Time
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Sonic Summary
- The Endur L2 Support role is a hybrid position based in London, requiring 5 years of demonstrable experience with the Endur product.
- Candidates should have a techno-functional background, preferably with Front and Middle office experience, and a strong understanding of the deal lifecycle processes.
- The role involves direct collaboration with users to resolve issues, maintaining business relationships, and handling major incidents, requiring excellent communication skills.
- Experience with AWS, Azure DevOps, and the ITRS Geneos platform is considered a plus, although not mandatory.
- The contract duration is 6 months, and the salary for this position is competitive based on experience.
