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What You’ll Do
As an Experience Strategist, you will:
- Contribute to strategic engagements by helping define user journeys, map opportunity areas, and co-create product direction.
- Facilitate and support workshops that bring stakeholders together to align around goals, user needs, and experience priorities.
- Turn research into strategy by translating insights into actionable experience principles, product recommendations, and roadmaps.
- Collaborate across disciplines, working closely with Designers, Researchers, Product Managers, and Engineers to ensure strategy comes to life in the experience.
- Support client conversations by articulating the “why” behind decisions, connecting business outcomes to user experience improvements.
- Contribute to team growth, bringing structured thinking, storytelling, and strategic rigor to everything you do.
What You Bring:
- 8+ years of experience in UX, research, or experience strategy, with a proven ability to guide product teams from insight to execution.
- Strong understanding of user-centered and service design tools, journey maps, experience principles, roadmaps, systems thinking and strategic frameworks.
- Experience translating qualitative and quantitative insights into clear, actionable strategies.
- Ability to collaborate in multidisciplinary teams and communicate effectively with stakeholders at different levels.
- A portfolio or case studies that showcase how your thinking shaped the user experience and supported product outcomes.
- Curiosity, clarity, and confidence in navigating ambiguity and a passion for making the systems more human.
Mainly if you bring the following, you're a superstar in our eyes:
- Deep experience in mobile-first product ecosystems and B2C environments especially around growth, retention, and emotionally resonant design.
- Expertise in banking or fintech domains, including trust patterns, regulatory compliance, and accessibility in regulated spaces.
