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Graduate Implementation Engineer

1PGR Services Ltd
Posted 20 hours ago, valid for 20 days
Location

London, Greater London EC1R 0WX

Contract type

Full Time

In order to submit this application, a Reed account will be created for you. As such, in addition to applying for this job, you will be signed up to all Reed’s services as part of the process. By submitting this application, you agree to Reed’s Terms and Conditions and acknowledge that your personal data will be transferred to Reed and processed by them in accordance with their Privacy Policy.

Sonic Summary

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  • A global leader in the legaltech market is hiring Graduate Implementation Engineers with a salary range of £30,000 to £40,000, depending on experience.
  • Candidates should possess a Bachelor's or Master's degree in a relevant technical field and ideally have 2+ years of experience in software development and system integration.
  • The role involves collaborating with sales and customer success teams to provide seamless technical integration experiences for enterprise customers.
  • Responsibilities include developing reusable toolkits, APIs, and comprehensive documentation to enhance the developer experience and support integration processes.
  • Strong technical skills, excellent communication abilities, and a customer-focused mindset are essential for success in this dynamic and innovative environment.

Graduate Implementation Engineer

Sector - Legaltech, Law, Project Management, Technology, SAAS, Artificial IntelligenceLocation - Central London / HybridSalary & Benefits - £30,000 to £40,000 (depending on experience) + benefits (Healthcare, Laptop, Bonus Days off, Hybrid working)Job Type - Full-time, PermanentRecruiting graduate level to 2+ years experience.A global leader in the legaltech market is seeking to recruit a number of Graduate Implementation Engineers to join their dynamic and growing global team. The company has grown by 5x over the last 2 years, had a successful Series C funding round in 2024 and it rapidly expanding globally, with enterprise customers.The Company:Multi award winning legaltech firm. Their SaaS products utilize AI to allow clients to execute their work more efficiently. Launched 9 years ago and already in use in over 70 countries, the company's platform offers clients greater insight at unmatched speeds.Their software does what no others can and has been developed in house specifically for the legal sector. It is the global leader and is going from strength to strength. The Graduate Implementation Engineer role offers a unique opportunity to work across Sales, Product and Customer Success, accelerating our customers’ technical teams ability to get connected and unlock the value of the products. This role is dedicated to providing a market-leading technical experience for Enterprise customers, enabling them to integrate with our platform faster and with less effort. The ideal candidate will possess a blend of customer-focused skills and a solution mindset, helping customers understand how best to integrate and what solutions we offer to accelerate their success. Excitingly, this role also involves creating scalable resources such as reusable toolkits, SDKs, and comprehensive documentation to meet developers where developers live.A Customer Solutions Engineer will acquire in-depth knowledge of our AI platform and how it can be effectively integrated into various customer systems. They will work closely with prospective and existing customers to provide expert advice and support, ensuring a seamless and efficient integration process. Collaborating with Account Executives, Product Specialists and Customer Success Managers, the Customer Solutions Engineer will play a crucial role in converting prospects into satisfied, long-term customers.

Responsibilitiesof the Graduate Implementation Engineer- Collaborate with Account Executives, Product Specialists and Customer Success Managers to deliver effortless technical integration experiences.- Act as a technical expert on Luminance’s platform, supporting the sales team in converting prospects into customers by highlighting integration benefits and our solutions for making integration seamless.- Understand individual use cases and integration requirements, advising customers on the best solutions to achieve success quickly and identifying opportunities to iterate on what we provide.- Develop reusable toolkits, APIs, SDKs, and enablement resources to enhance the developer experience to facilitate faster integration.- Create and maintain comprehensive customer-facing API documentation and other technical resources such as Reference Architectures to support developers effectively.- Work with Support and Technical Operations teams to coordinate and resolve any technical issues for customers.- Continuously gather feedback from developers to improve tools, documentation, and overall integration processes.Requirements for the Graduate Implementation Engineer- Bachelor’s or Master’s Degree in Computer Science, Software Engineering, or a related technical field such as Maths or Physics, with a 2:1 or above (UK) or GPA of 3.5 or above (US).- Strong technical skills with experience in software development, system integration, and creating customer-facing developer resources such APIs, SDKs and documentation.- Experience of Full Stack Web development and the fundamentals of Cloud Architecture is strongly preferable- Demonstrable Experience with JavaScript, NodeJS, Python or equivalent frameworks/languages- Excellent interpersonal and communication skills, both verbal and written.- Articulate, charismatic, and confident in a customer-facing role, with the ability to present technical information clearly to individuals with varying degrees of knowledge.- Highly detail-oriented with a problem-solving attitude.- Ability to work in an innovative and fast-paced environment while delivering to deadlines.- Organized with excellent time management skills and the ability to prioritize effectively.- Prior experience in a customer-facing technical team, focussed on collaborating with developer/technical personas

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In order to submit this application, a Reed account will be created for you. As such, in addition to applying for this job, you will be signed up to all Reed’s services as part of the process. By submitting this application, you agree to Reed’s Terms and Conditions and acknowledge that your personal data will be transferred to Reed and processed by them in accordance with their Privacy Policy.

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