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Are you an experienced Block Manager, with good people management skills, who is ready to take on the role of Head of Block Management to lead our Block Management Department, and develop new business? Are you looking for an opportunity to make a true impact on a business?
About the Company:
Martyn Gerrard is a long established, professional estate agency operating in the North/North West London area, and covers all aspects of the property industry from Sales and Lettings to Commercial and New Homes. Martyn Gerrard invests in the training of its people to support their personal development as well as the Companys, and prides itself on its collaborative management style. For people who want to develop a long-term career, are not afraid of hard work and commitment in order to succeed in their work, it is the right place to be, as Martyn Gerrard recognises and rewards hard work and achievements.
The Block Management Department efficiently manages approximately 90 Blocks. In addition to the Head of Block Management, it employs 4 Block Managers and 2 Block Management Accounts Assistants.
The Role:
As the Head of Block Management, you will be leading the team as well as actively pursuing leads to increase our portfolio. You will also be responsible for a small portfolio of properties directly.
The Head of Block Management will have the overall responsibility to make sure all our Blocks meet the legal requirements.
You will receive all the support you need to grow and develop.
Responsibilities:
- Manage a team of 4 Block Managers
- Be involved in new business tenders and presentations
- Ensure adherence to lease agreements by all parties, managing lease extensions and variations.
- Oversee the calculation, collection, and allocation of service charges, ensuring transparency and efficiency.
- Coordinate routine and emergency repairs, manage contractors, and ensure high standards of property upkeep.
- Conduct regular inspections and risk assessments to ensure properties meet all health and safety regulations.
- Prepare and manage annual budgets, provide financial reporting, and oversee reserve funds for long-term maintenance.
- Serve as the primary contact for leaseholders, addressing their queries, concerns, and disputes.
- Organise and lead annual general meetings, presenting financial and operational updates to leaseholders.
- Stay current with property-related laws and ensure compliance.
- Handle and mediate disputes, with a focus on resolution.
- Oversee projects, including managing Section 20 consultations and ensuring projects are completed within budget and on schedule.
- Provide excellent customer service and effective communication, ensuring leaseholders receive timely, clear, and helpful information.
Requirements:
- MTPI/ATPI qualified
- 5 years experience in Block Management
- Experience managing 'Large & Complex' developments
- A desire and drive to succeed
- High levels of emotional intelligence, with the ability to defuse conflict situations, finding a practical way to move forward
- Attention to details
- Ability to work under pressure to clear deadlines
- Full driving licence
- IT literacy
What We offer:
- A competitive salary
- Working hours Monday to Friday 9am to 5.30pm based in Finchley Central
- An opportunity to learn and gain formal qualifications if required
- Private medical insurance
- Career development opportunities
- 28 days of holiday including bank holidays
- Your birthday off
- Additional days of holiday for long service
