Head of Reservations

Head of Reservations

We have an exceptional opportunityto join and lead ourReservationsTeam at The Lanesborough.

Awarded No. 1 Hotel in London in the Travel + Leisure World's Best Awards, on the doorstep of Hyde Park, just a short walk from Harrods, Harvey Nichols and Londons most exclusive shopping district; Sloane Street and Knightsbridge, this grand luxury mansion has undergone an inspired renovation by the famed interior designer Alberto Pinto. The hotel is home to 93 luxurious suites and bedrooms, modern British dining at The Lanesborough Grill, the vibrant Library Bar and Garden Room and the magnificent Lanesborough Club & Spa.

Oetker Collection

Masterpiece Hotels

Oetker Collection hotels are true masterpieces located in the worlds most desirable destinations. Each property is a landmark and a timeless icon of elegance. With deep devotion to local culture and community, our Hosts of Choice preserve a tradition of legendary European hospitality and genuine family spirit that began in 1872.

Candidate Profile

AsHead of Reservations, you will lead and manage a high-performing team to ensure exceptional service standards, accurate administration, and seamless guest experiences. You will be responsible for overseeing daily operations, optimising inventory and revenue opportunities, and ensuring coordination with key departments to support a smooth and personalised guest journey. You will prioritise team development by fostering a supportive environment that encourages growth, collaboration, and continuous improvement. You are a strategic, detail-oriented leader with excellent communication skills, a passion for service excellence, and the ability to inspire and drive performance in a dynamic luxury environment.

Key Requirements

The ideal candidate would be able to demonstrate the following attributes:

• Previous experience within Reservations in a 4 or 5* establishment in a department head or secondary position is essential, experience in the luxury London market preferred.
• A proven track record of exceptional guest service and satisfaction is required.
• Have the ability to lead a highly successful team and continue to promote excellence in everything that is done.
• High level of skills in training and development of associates, focusing on individual strengths and getting the best from people on a daily basis.
• Must be organised and methodical, have the ability to work on their own initiative with little supervision.
• Thorough understanding of OPERA system.
• Degree in Hospitality/Hotel Management would be beneficial.
• Excellent command of the English language both written and verbal, a second language is also desirable.
• Be available and willing to work a 24 hour roster when required.
• Well groomed and professional appearance.

In return

We believe in recognising and valuing the contributions of our team members. To supportyourwellbeing and growth, we provide a robustreward andbenefits package, including:

Financial Wellbeing

• Competitive salary package
• Discretionary Company Sick Pay
• Additional holiday allowance
• Season ticket loan
• Enhanced Pension Scheme
• Life Insurance
• Complimentary dry cleaning
• Safety shoes
• Retail discounts around Victoria, Westminster, Whitehall and the Northbank area

Health & Wellness

• Private Medical Insurance
• Dental and Optical benefits
• Complimentary meals on duty
• Cycle to Work scheme
• Flu vaccinations
• Discounted chiropodist and massage treatments
• Substantiality initiates
• Social and sports activities (e.g. football games, running club, yoga & pilates, etc.)

Career Growth & Personal Development

• Internal transfer and promotion opportunities
• Cross-departmental exposure
• Partnered with industry-leading training providers
• Internal learning gateway
• Free access to e-learning platform offering job-specific training and personal growth courses
• Subsidised professional qualifications and certified training programmes
• Financial incentives for bringing talents to The Lanesborough via Recommend-A-Friend scheme

Recognition & Social Initiatives

• Award programmes throughout the year with generous prizes
• Long service awards
• Preferential room rate at The Lanesborough for you and your family
• 50% discount on F&B and Club & Spa treatments
• Social events (e.g. Annual Party, Recognition Celebrations, Children's Christmas Party, Departmental Appreciation Day, pub quiz, etc.)
• Celebrating your important moments (birthdays, anniversaries, weddings, newborns, etc.)
• Retirement parties

*Terms and conditions apply to all benefits.

Eligibility

In line with the requirements of the Asylum & Immigration Act 1996, all applicants must be eligible to live and work in the UK. Documented evidence of eligibility will be required from candidates as part of the recruitment process.