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MAIN PURPOSE OF THE JOB:
To positively contribute to the Leasehold Income Team responsible for the effective recovery of service charges and other invoiced sums including; major works; shared ownership and ground rent; reserve fund; and, any other specified debt from leaseholders, freeholders and shared owners.
To use legal action when necessary to resolve complex and contentious customer cases. Assess strengths and weaknesses of a case as part of determining a suitable course of action, i.e. whether settlement or legal action.
To provide high quality housing management services to the Council's customers ensuring that any service charge, major works, ground rent, reserve fund and shared ownership arrears are chased up and income is maximised within specified timeframes.
To help ensure the provision of efficient financial administrative functions within the Homeownership Services and carry out a range of financial administrative tasks.
To represent London Borough of Hackney (LBH) at County Courts and Tribunals, as and when required, in the course of debt recovery proceedings.
MAIN AREAS OF RESPONSIBILITY:
1. To collect sums owed, reduce arrears, and where necessary, to instigate legal action for recovery by instructing the Councils legal representatives.
2. To carry out follow up actions with solicitors after referral and ensure that cases are concluded without undue delays.
3. To follow local and organisational procedures for managing accounts to ensure that prompt action is taken to recover monies outstanding on any accounts where there is unpaid ground rent, service charges, reserve fund or capital expenditure.
4. To liaise with LBH Legal Services, Solicitors, Barristers, Estate Agents, Banks, Building Societies, DWP, Partner agencies as well as the leaseholders, freeholders and shared owners to obtain the required information to resolve any shared ownership and ground rent, major works, service charges and reserve fund queries, including recovery of debts owed and queries arising from sale or resale.
5. To respond to all income collection related enquiries, including the provision of written correspondence, within agreed timescales and to the highest quality.
Qualifications, Knowledge & Experience Requirements:
Experience of monitoring and achieving targets and working to tight deadlines
Experience of using excellent customer services practices to efficiently resolve complex arrears cases.
Knowledge of RTB, housing and service charges legislation and the legal processes which govern debt recovery.
Experience of managing income accounts and debt recovery within a Housing environment
Proven track record of exceeding targets.
Leasehold & Income Officer Leasehold & Income Officer Leasehold & Income Officer Leasehold & Income Officer Leasehold & Income Officer Leasehold & Income Officer Leasehold & Income Officer
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