Back to search
Hyde Park Residence
Located at the heart of Mayfair village, Hyde Park Residence are private homes that offer an atmosphere of warmth and calm with the best of London living. We have many residences that offer secure, comfortable and flexible spaces for our guests, our passionate team expertly take care of everyone that stays with us.
Employee Benefits
- Life Assurance
- Free Health and wellbeing support
- Season Ticket Loan
- 28 Holiday days including bank holidays that increase over time
- Discounted freshly cooked meals on duty
- Training and development
- Regular employee social events
- Employee recognition with thank yous and vouchers
- Free cash if you recommend someone you know to work with us! and many more benefits...
Our Company Values
Discreet We are located on Park Lane in Mayfair, Londons district of discreet, understated luxury. We give our guests the respect and privacy they require. We pride ourselves in our discretion and professionalism.
Timeless Excellence - We are a team of experts who truly understand classic service. We are proud of our heritage but keep up with the changing times to deliver the highest quality experiences for all our guests. We believe that excellence never goes out of style.
A Secure Home We offer the highest levels of security throughout our buildings. We create a safe, relaxing home for all our guests. We are trustworthy and reliable for solo travellers as well as families and friends.
Genuine Hospitality We are thoughtful and understanding. We understand our guests are individuals. We listen to our guests and respond to their needs. Using our knowledge we tailor our communications and solutions to go beyond our guests expectations. We do this with passion and enthusiasm.
Senior Guest Service Assistant - Job Summary
- Be the host and face of Hyde Park Residence and support the HPR Mission and Vision Supervise Front Office operations in the absence of Front Office Manager
- Ensure a full working knowledge of the apartments and services available at Hyde Park Residence, keeping the information up to date and relevant
- Deliver a great first impression with your professionalism, friendliness and efficiency. Create a sense of home and belonging for our residents and guests.
- Develop positive relationships whilst delivering an exceptional guest experience, resulting in happy residents and guests, positive reviews and return bookings
- Develop the Front Office teams to deliver an ultimate level of service to our guests and residents
- Maximise rental and other service revenues by using re-active as well as pro-active Sales opportunities.
Main Duties
We are looking for a strong candidate who has Supervisory experience. You will be responsible for the following:
- Coordinate the effective delivery of high-quality guest services to all guests and residents of HPR
- Ensure that the facilities are maintained and presented to a high standard
- Ensure Front Office duties are provided in line with Hyde Park Residence standards
- Oversee the Front Office rota and staffing needs
- Develop colleague training plans with the support of the Front Office Co-Ordinator
- Co-ordinate the day to day running of the department, liaising with Housekeeping, Finance and Engineering to ensure all relevant information is communicated correctly and efficiently
- Monitor the teams work performance, timekeeping and general discipline and take actions as required
- Encourage and act upon guest comments and complaints through to resolution with the support of the Front Office Manager
- Ensure a full working knowledge of the apartments and services available at Hyde Park Residence, keeping the information up to date and relevant
- Ensure that all procedures are followed and update when necessary with the support of the Front Office Manager
