Night Duty Manager

Salary: £32,529 per annum

Hours:38 hours per week (10 hours per day excluding 30 minute unpaid break)

Shifts:4 shifts per week

About the Royal Over-Seas League (ROSL):

We are a unique not-for-profit organisation, and a private members club. Founded in 1910, HM the King is as our Patron, and we have a Royal Charter mandate to promote international friendship. We run a highly renowned music and arts programme and have an extensive events calendar including a flagship Public Affairs series with prominent global figures. Our priority is the member experience, when both visiting our historic London Clubhouse and staying overnight, we aim to provide an exceptional home-away-from-home experience. We are a significant meeting place for our global and UK members, as well the diplomatic community in London.

The role: Night Duty Manager

Under the direction of the Front of House Manager, and within the limits of ROSLs policies and procedures your main role is to be responsible for the flawless running of our reception, reservations, nights and concierge/porters departments, ensuring that all members and guests are provided an exceptional service.

About you

The ideal candidate:

• Previous experience in a managerial role

• Good interpersonal skills
• Ability to multi-task, flexible and adaptable
• Excellent attention to detail
• Excellent communication skills
• Problem solving and decision-making ability
• Time management skills
• Positive attitude
• Excellent IT skills
• A good command of written and spoken English
• Works well under pressure
• Strong organisation and delegation skills
• Commercial awareness
• Mentoring experience
• A hands-on approach with the daily running of the Front Office
• Excellent customer care and service skills
• Empathy for your colleagues
• Distinctive, professional and warm personality
• Confidence & professionalism in dealing with our members and their guests