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2nd Line Support Engineer
MSP - Central London
Up to £40,000
We're working with a growing MSP based in Central London looking for a capable and confident 2nd Line Engineer. You’ll be the go-to escalation point for 1st Line Engineers, resolving more complex issues and working across Microsoft, Azure, and network environments.
My client is looking for someone who has a proactive and can do attitude, you will be working as part of close knit team, so it's all hands on deck. If you're looking for a role where you can really have a positive impact on companies infrastructure across London, please reach out today. Plenty of scope to progress and develop throughout the company.
Key Responsibilities:
- Act as the primary escalation point for 1st Line Engineers, resolving technical issues efficiently and thoroughly
- Troubleshoot and support a wide range of environments, from Microsoft 365 and Azure to networking and Windows Servers
- Support and administer user accounts, devices, and cloud services
- Assist with onboarding of new clients and contribute to small infrastructure projects
- Liaise with clients regularly, providing clear updates and excellent customer service
- Use ConnectWise (or similar PSA/RMM tools) to manage tickets, document solutions, and monitor systems
- Help mentor junior team members and contribute to continuous service improvement
Key Requirements:
- Previous 2nd Line experience within an MSP environment, you’re comfortable juggling multiple client environments and tickets
- Strong understanding of Microsoft 365 Suite
- Hands-on experience with Microsoft Azure
- Solid knowledge of networking fundamentals - including DNS, DHCP, VPNs, routing, and switching
- Windows Server & Active Directory administration
- Proficiency with ConnectWise (desirable but not essential)
- Experience with PowerShell, for automation and scripting tasks (bonus but not required)
- Excellent communication skills - both written and verbal
- A proactive, solution-focused mindset with a desire to learn and progress
If you're keen to progess and be part of an amazing growing company, with great values please apply for immediate consideration.
