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We are currently seeking an experienced and proactive Senior Housing Options and Homeless Prevention Officer to join a dynamic Housing Solutions team. In this high-impact role, you'll provide expert housing advice, lead on complex homelessness prevention cases, and contribute to the strategic delivery of homelessness and move-on services. You will take a lead role in decision-making, cross-departmental initiatives, and managing complex casework, with a strong focus on statutory duties under the Housing Act 1996 Parts VI and VII.
You'll be a visible and effective senior figure within the team, working collaboratively with colleagues across departments including Social Care, Allocations, and external partners. From attending safeguarding panels to supporting out-of-hours emergency responses, you will be at the forefront of helping those at risk of homelessness access the support and housing they need.
Key Responsibilities
路Provide expert advice on housing legislation and undertake complex homelessness prevention casework
路Lead and support project teams in delivering homelessness prevention, housing advice, and move-on services
路Work closely with internal and external partners to provide seamless service for residents with complex housing needs
路Manage cross-service strategies and represent the council at high-level forums and panels
路Monitor performance against KPIs including case decision timeframes and temporary accommodation reduction
路Conduct independent reviews of homelessness decisions and support complaints and ombudsman investigations
路Use data to inform policy, planning and improve service outcomes
About You
路Significant experience working in housing, homelessness prevention, or similar frontline roles
路A strong working knowledge of Housing Act 1996, relevant case law, and current housing policy
路Proven ability to manage complex casework, including reviews, appeals, and cross-agency working
路Excellent communication and leadership skills, with experience influencing stakeholders at all levels
路Experience managing or coordinating teams and/or delivering service improvements
路A flexible, collaborative, and customer-focused approach
How to Apply
If you are interested in this role and meet the criteria above, please send us your application today. If you have any questions about the vacancy, please click APPLY NOW.
If you do not hear from us within 48 hours of applying, your application has been unsuccessful.
Footnote
If you feel that this job matches your skills but not the rate, location, or seniority, please feel free to send us your CV anyway. We constantly recruit for similar roles across all levels, UK-wide, and would be pleased to speak with you confidentially about your employment status.
Even if you're currently satisfied in your role, we welcome calls from housing professionals looking to make future connections. Our specialist team at Carrington West has over 100 years of combined experience in this market. For more information, call Zubair at Carrington West on (phone number removed).
By applying for this position, you agree for Carrington West to hold and process your personal data in accordance with our Data Protection Policy. Your data will only be shared with third-party clients for roles relevant to your application. You may withdraw consent at any time by contacting us.
