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Role:Â Â Â Â Â Â Â Â Â Â Â Â Â Â Â Triage Worker/independent Victim Advocate -Hybrid
Based:           Remote – 1 day every 2 months in London (travel paid for)
Rate:               £15ph - £19.00ph depending on pay status
Start Date:Â Â Â ASAP
Duration:Â Â Â Â Â Â Temporary until March 2026
Hours:Â Â Â Â Â Â Â Â Â Â Â 35 hours per weekÂ
Our client, a specialist LGBT+ anti-abuse charity is looking for a Triage Worker / National LGBT+ Independent Victim Advocate to join their team.
**This post is only available to applicants from the LGBTQ+ community as permitted under the Equality Act 2010 as a Genuine Occupational Requirement.
About the Role
You will provide advice, advocacy and support to LGBT+ victims/survivors of abuse/violence
Synopsis of Duties
Triage Worker – 3 days
- To respond to phone calls, emails, texts and voice messages from help seekers, professionals, families and friends.
- To provide trauma-informed non-judgemental support to survivors, including signposting and referrals into Galop or other services.
- To collect monitoring data, on all calls, email, chats, and other enquiries as required.
- To complete administration tasks following each triage assessment to ensure accurate record-keeping
- Work closely with the Head of Advocacy and Support to ensure triage processes remain effective and efficient.
- Collaborate with Senior Advocates across the Advocacy and Support Team to facilitate smooth referrals and client transitions.
- To adhere to all Galop policies and procedures, including safeguarding processes.
- Liaise with external organisations where necessary to obtain additional referral information and clarify client needs.
Independent Victim Advocate – 2 days
- Remotely supporting, advising and advocating for a national caseload of LGBT+ people who have been subjected to abuse or violence.
- Ensuring your approach to contact with clients is trauma-informed, empowerment-based and person-centred.
- Providing information and support to enable clients to make informed choices and meet their individual needs.
- Assisting victims/survivors in dealing with the diverse impacts of harm and abuse (safety, emotional, social, financial, or practical).
- Assisting/supporting clients in navigating the criminal/civil justice systems, ensuring they are aware of their rights and options.
- Providing appropriate referrals/signposting to other agencies including, housing, welfare, counselling and other support services.
- Maintaining positive working relationships with key agencies and partners, including attending internal/external meetings.
- Working with agencies to safeguard victims and survivors, keeping them informed of relevant changes to a client’s situation.
- Ensuring all client records are maintained and treated in confidence, according to policies and GDPR legislation.
- Keeping accurate records of work undertaken with clients in line with policies and funder agreements.
- Understanding of and commitment to inclusive working with LGBT+ clients from diverse backgrounds.
- Acting in accordance with policies, procedures and ethos.
- Being an active member of the team, attending regular staff team meetings, attending clinical supervision and training.
- Participating and contributing to service planning & strategic development.
Essential Requirements
- Experience of delivering support services to survivors of abuse or violence
- Understanding of the scale, nature and causes of abuse and violence experienced by LGBT+ people
- Knowledge of LGBT+ experiences, with a clear understanding of the needs of LGBT+ victims and survivors of abuse and violence
- Understanding of safeguarding best practice in a support environment, including both children and adults-at-risk
- Enhanced DBS on the update service or dated within the last 12 months
**This post is only available to applicants from the LGBTQ+ community as permitted under the Equality Act 2010 as a Genuine Occupational Requirement.
Supporting Futures Consulting acts as both an employer and an agency
