Warranty Administrator -Pembrook Resourcing are currently recruiting for a warranty administrator on behalf of their client, the role is to ensure that the warranty process is accurately and efficiently processed and repairs are carried out to the highest standards of quality possible to ensure customer satisfaction.Responsibilities -Obtain, validate and query as necessary, all claim information available from job cards, vehicle history, technician notes and other sources as appropriate.Query and discuss as necessary with the Aftersales Manager any claims that are dubious in nature or of concern as to the likelihood of rejection.Receive and reconcile payment summaries from concessionaires and record all under/overpayments, making enquiries and investigations as appropriate and recommending sums for write off.Correct and resubmit rejected claims where it is felt that the claim is valid. Reporting on claims rejected for which a resubmission is not possible.Proactively investigate overdue claims and discuss issues raised with manufacturer/concessionaire representatives and fellow staff as appropriate.Inspect parts returned under warranty and maintain a record of such inspections.Help ensure efficient progress of warranty jobs through the workshop.Circulate new and up-to-date warranty information and literature for new vehicles and repair procedures.Liaise with manufacturer's/concessionaire's representatives to ensure that explanations are given for work undertaken where appropriate. Assist the manufacturer's/concessionaire's warranty auditors in reviewing the dealership's recordsThe individual -路 Ability to assess and report on warranty repairs.路 Previous warranty experience essential路 Excellent administrative skills路 Detailed working knowledge of the warranty processNumerate and articulate to the clerical level requiredExcellent accuracy Organised and confident Strong attention to detail and accuracyGood communicator both written and verbalIT IS VERY IMPORTANT TO INCLUDE CORRECT CONTACT DETAILS, SO WE CAN CONTACT YOU REGARDING THE APPLICATION MADE! We wish you the best of luck!
Back to searchWarranty Administrator
Pembrook Resourcing
Posted 13 hours ago, valid for 17 days
London, Greater London N8 7HR, England
Full Time
In order to submit this application, a Reed account will be created for you. As such, in addition to applying for this job, you will be signed up to all Reed鈥檚 services as part of the process. By submitting this application, you agree to Reed鈥檚 Terms and Conditions and acknowledge that your personal data will be transferred to Reed and processed by them in accordance with their Privacy Policy.
Sonic Summary
- Pembrook Resourcing is seeking a Warranty Administrator to manage warranty processes and ensure high-quality repairs for customer satisfaction.
- The role includes obtaining and validating claim information, reconciling payment summaries, and correcting and resubmitting rejected claims.
- Candidates must have previous warranty experience and excellent administrative skills, along with a detailed understanding of the warranty process.
- The position requires strong attention to detail, good communication skills, and the ability to investigate overdue claims proactively.
- The salary for this position is competitive, and applicants should have at least two years of relevant experience.
