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Response Repair Manager - Social Housing
Location: South London
Salary: 43.19 per hour (PAYE)
Contract Type: Temporary
About the Role:
We are seeking an experienced Response Repair Manager to join our team in South London. This temporary role offers the opportunity to play a key part in managing response repairs for a social housing provider, ensuring that all repairs are carried out efficiently, on time, and to the highest standards.
In this role, you'll oversee the day-to-day operations of the repairs service, managing a team of operatives, coordinating repair requests, and ensuring compliance with relevant policies and safety standards. You'll be instrumental in delivering exceptional service to tenants while keeping costs under control and driving improvements in repair processes.
Key Responsibilities:
Manage Response Repairs: Oversee and coordinate the completion of response repairs for tenants, ensuring work is completed efficiently and within agreed timeframes.
Team Supervision: Lead and manage a team of operatives, providing guidance, ensuring productivity, and maintaining high-quality standards.
Customer Service Excellence: Act as the main point of contact for tenants regarding repairs, addressing any complaints or queries and ensuring high levels of satisfaction.
Budget and Cost Management: Ensure repairs are carried out within the allocated budget, monitor expenditures, and identify cost-saving opportunities.
Health & Safety Compliance: Ensure all work is completed safely, adhering to health and safety regulations and maintaining a safe working environment for staff and tenants.
Performance Monitoring: Regularly review and monitor the performance of the repair service, identifying areas for improvement and ensuring key performance indicators (KPIs) are met.
Reporting and Documentation: Maintain accurate records of repairs, inspections, and maintenance works, providing regular updates to management.
Skills & Experience:
Proven experience in response repair management or a similar role within the social housing sector.
Strong team management experience with the ability to motivate and manage a team of operatives.
Excellent understanding of health & safety regulations and compliance in relation to repair works.
Ability to manage budgets and ensure that projects are completed cost-effectively.
Customer-focused with the ability to communicate effectively with tenants, contractors, and internal teams.
Strong problem-solving and organisational skills with the ability to manage multiple tasks and priorities effectively.
Previous experience with property management software or maintenance management systems is a plus.
How to Apply:
If you're ready to take on this exciting challenge and make a difference in social housing, apply today! Please submit your CV.
