Maison Francois, St James

Assistant General Manager

Full time (45 hours contract)

£50,000 - £60,000 per annum

What we offer:

Referral scheme up to £700 each new employee you refer (T&Cs apply)
Supplier trips to visit our supply chain and see the wonderful farms our food comes from, and the vineyards our wine is from.
Extra holiday day on your birthday after 2 years of service
£150 voucher to dine at Café/Maison Franois after each completed year of service
Staff discount 35% of the total bill (after probation period)
Counselling services and 24 hour in moment support
Family Care, support with childcare, eldercare and pet care
Access to the GP Surgery Web App 24/7, 365 days
Legal assistance helpline
Summer and winter staff party with fine drinks, food, games and lots of FUN!
Employee of Month - £50 voucher

What you will do:

Mentor and lead your team from the front
Overseeing the operation of the restaurant and Deli, ensure the smooth running of every service
Drive the internal development of employees both vocationally and, where possible, assist in their personal development and wellbeing
Ensure that standards of service are maintained within all departments of the restaurant
Develop a world class work environment for our employees with care, compassion and development at its core
Ensure that financial budgets are adhered to and that targets are set, communicated to the team and that everyone works together to achieve them
Ensure that standards of hygiene and cleanliness are maintained throughout the building and our employees
Hire and train all new recruits ensuring the high standards, strong work ethic and professional discipline are instilled from day one
Embody the values and principles of the company. Work with pride and instill pride in your team
Create an inclusive workplace where all ideas and opinions are actively sought and acknowledged
Rota management
Ensure all customer requests and queries are responded to promptly and effectively
Ensure quality control and maintenance of food, drink and service standards
Generate ideas for streamlining and improving customer service
Understand appropriate use of comps and ensure correct controlling procedures are maintained
Develop a learning culture and ensure that all team members feel valued, and achievement is recognised.
Ensure all new employees follow an induction program
Manage all employees in line with the agreed skills and standards, giving regular feedback and appraisals
Get involved in any HR matters on behalf of staff as and when needed.

Who you will be:

Previous experience of working as an Assistant General Manager within a busy hospitality business
Committed - approaching all tasks with the focus to improve and benefit the business, by taking personal responsibility and showing initiative.
Ensuring that a high customer service focus is maintained, by approaching your job with the customers always in mind.
Flexibility - by responding quickly and positively to ever changing requirements.
Motivated - by being proactive and seizing opportunities to learn new skills or knowledge to improve your personal performance, and your departments.
To have a positive impact, by approaching situations with a can-do attitude to succeed & to resolve issues, at the same time always clearly communicating with both customers and colleagues.
To maintain a high team focus, by showing co-operation, dedication and support to customers and colleagues in pursuit of the business / departments goals.

Who we are:

From dawn to dusk, and all through the night, our teams are working hard to ensure every one of our guests can enjoy the best experience of Maison Franois possible.

The bustle of the morning preparations, the stoves lit and ovens roaring, the pastry chefs crafting elaborate concoctions, coffee brewing, waiters twirling, phones ringing, chefs searing and grilling, trolleys wheeling, fresh produce landing, wine pouring, and customers arriving from left and right, in a theatre of the senses and delight.

A modern approach, with a nod to the past.