General Manager

As the General Manager for this premium dining concept, you will play a critical role in maintaining our reputation for excellence, driving business success, and ensuring a high level of customer satisfaction. This position requires a leader with a passion for the culinary arts and a talent for creating a welcoming and memorable dining experience.

• Oversee the daily operations of the restaurant, ensuring compliance with company standards in all areas.

• Hire, train, and manage staff, including conducting performance appraisals, promotions, and disciplinary actions.

• Ensure the highest standards of food quality and customer service.

• Ensure compliance with sanitation, safety, and alcohol beverage control policies.

• Address customer feedback with professionalism and care.

• Manage the restaurants budget, including forecasting, monitoring, and reducing expenses while maintaining high-quality service.

• Develop and implement business strategies aimed at promoting the restaurants growth.

• Analyse and plan restaurant sales levels and profitability.

• Organise marketing activities, such as promotional events and discount schemes.

• Drive the restaurant's marketing and advertising initiatives.

• Build and maintain relationships with vendors, suppliers, and community partners.

• Represent the restaurant in community and industry events.

• Prepare reports on staff performance, customer satisfaction, financial targets, and other key metrics.

• Experience: Proven experience as a General Manager (or senior management role) in a premium, high-volume restaurant.

• Leadership: Strong leadership and organisational skills, with the ability to inspire and develop a diverse team.

• Acuity: Strong financial acumen with experience in budgets, cost control, and sales analysis.

• Attitude: A calm, solution-focused approach under pressure, with excellent problem-solving abilities.

• Passion: A deep passion for hospitality, food, and drink, with the ability to share that enthusiasm with guests and the team.

• Traits: Flexibility and adaptability in a fast-paced environment.

• Note: Remove this line if the successful candidate must already be a GM: Ambition to grow into a General Manager role.

• Competitive Compensation (Transparent pay and fair tronc system).

• 5.6 weeks paid holiday.

• Birthday Off.

• Staff meals during shifts and staff discounts.

• Culinary Excellence & Innovation: Work alongside highly accomplished culinary professionals.

• Career Progression: Clear pathways to progression into senior management and beyond.

• Development Opportunities: Ongoing training, leadership exposure, and personal growth.

• Work-Life Balance: Respectful rota planning and fair scheduling.

• Inclusive Culture: A welcoming, diverse, and people-first workplace.

• A dynamic, high-energy team environment and regular team socials.