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Position: Occupational Health Office Manager
Location: London
Salary: £38,000 - £45,000 per annum.
Job Type: Full time, permanent
I have an exciting Occupational Health Office Manager’s position working on a full time, permanent basis (Monday-Friday)
For this position you don’t need to have occupational health experience but must have strong team management experience.
In this role you will be responsible to run a large occupational health administrative team on a daily basis.
Duties will include;
- Responsible for the day-to-day management and administration of the Results teams and all duties associated with the running of the department.
- Lead a team with varying levels of experience and responsibilities.
- Oversee the day-to-day workflow, ensuring efficiency, quality, and client service standards.
- Manage internal systems (such as medical portals and document workflows).
- Recruitment and selection of Results Team members.
- Performance management of all team members including probation reviews, appraisals, and one-to-one meetings.
- Conduct staff audits and workplace assessments.
- Act as a professional point of escalation for customer complaints, ensuring thorough investigation and satisfactory, timely resolution in line with company standards.
- Attend meetings with clients as required.
- Assist with third-party audits
- Work with departmental managers to facilitate smooth operations within the business (one team approach).
- Support the teams with any enquiries
- Lead team meetings
- Attend monthly management
- Maintain a Value for Money mind-set, taking accountability for the financial implications of any errors which may result in compensation to the customer, working with feedback to always improve service delivery.
- Draw attention to any defects in the service and put forward suggestions for improvements and innovations.
- Aim to achieve all company, departmental and personal targets, requesting additional training and support as required.
- Promote a supportive, respectful team culture while handling challenges calmly and constructively.
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Skills required:
- Strong people management experience, ideally in healthcare, admin-heavy
- High emotional intelligence – able to manage a diverse team with sensitivity and professionalism.
-  Have excellent communication and organisation skills – capable of handling pressure while staying focused.
- Â Comfortable learning new systems and managing workflow changes.
- Team-player attitude with a natural ability to collaborate across departments.
To find out more about this position, please apply for the Occupational Health Office Manager position above to receive some more information!
