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London | 29,500 | Full Time - 40 Hours per Week
TeamJobs are delighted to be recruiting for a Careline Advisor - Multilingual Speaker to join a leading customer experience organisation at their London office.
This is a fantastic opportunity for a fluent French and Dutch speaker to play a key role in delivering exceptional customer care to consumers across the Benelux region.
What You'll Be Doing:
Acting as the first point of contact for consumers, handling product queries and complaints with empathy and professionalism.
Managing customer interactions across multiple channels - including social media platforms such as Facebook and Instagram.
Proactively engaging with consumers online, ensuring timely and accurate responses that reflect the brand's tone of voice.
Working collaboratively with subject matter experts and quality specialists to deliver best-in-class customer experiences.
Following clear procedures and processes to meet quality and service standards.
What We're Looking For:
Fluent French and Dutch speaker with strong English language skills.
Excellent communication and interpersonal skills with a warm, empathetic approach.
Previous customer care experience (ideally in the food industry).
Strong IT literacy - Google Suite, Microsoft Office; CRM knowledge (e.g. Salesforce) is a bonus.
Flexible, positive and a real team player.
Passion for food and nutrition.
What's In It For You:
Fun, sociable team environment
Pension scheme
Eye test vouchers and discounts
Discounted corporate gym membership
Charitable fundraising days
Campaign-specific incentives and prizes
500+ recommend-a-friend scheme
Apprenticeship qualifications and career progression
Recognition and reward schemes
Cycle to work scheme
Hours:
Operational hours: Monday-Friday, 7:30am-4pm and Saturday, 8am-1pm.
Contracted hours: 8am-8pm Monday-Sunday - occasional evenings/weekends may be required.
Full training provided.
INDCP
