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Canary Wharf, London
30,000 per year
40 hours per week | Monday to Friday 8am-8pm, Saturday 10am-5pm
Join a Global Leader in Customer Experience!
TeamJobs are recruiting for an experienced Team Manager to lead a passionate customer care team for one of the world's best-known FMCG brands.
If you are a people-focused leader who thrives on motivating teams and delivering exceptional service, this is your chance to make an impact and grow within a global organisation that truly values its people.
What You will Do
- Lead, coach and inspire a high-performing customer care team.
- Oversee day-to-day operations - including scheduling, performance reviews, and development plans.
- Monitor case management and ensure exceptional service delivery across multiple channels.
- Work closely with Quality, Training, and Operations teams to drive continuous improvement.
- Use data and insights to enhance performance and customer satisfaction.
What We are Looking For
- Minimum 5 years' experience in customer service or contact centre management, ideally within FMCG.
- Strong understanding of complaints handling and compliance processes.
- Proficient with Salesforce Service Cloud.
- Excellent communication, coaching, and leadership skills.
- Organised, analytical, and passionate about delivering quality results.
Why You Will Love Working Here
- A friendly, sociable, and supportive working culture.
- Clear development path and opportunities for progression.
- Recognition schemes, incentives, and rewards for top performers.
- Cycle to work scheme, pension, and wellness benefits.
- Discounts on gym membership and eye care.
If you are ready to take the next step in your management career and lead a team that makes a real difference every day, apply now and join TeamJobs in shaping outstanding customer experiences!
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