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As a Concierge you will be passionate about creating the most unique and memorable stay experiences for our guests. As an excellent and confident communicator, you will have the ability to interact with guests and make them feel welcome and cared for during their stay
Main responsibilities of the Concierge include, but are not limited to:
- Assist guests with all queries about hotel facilities as well as events and upcoming functions.
- Confidently make recommendations to guests in regard to any sightseeing tours, food & beverage outlets, shopping opportunities and local attractions.
- Ensure clear communication is maintained between Guest Services and Guest Liaison to ensure a smooth running of the Front Office operations.
- Assist the Guest Liaison Manager with the daily administration and coordination of mail and parcels.
- Ensure internal and external guest bookings are made in a timely manner and according to our guests' needs and expectations.
- Liaise with the Fleet Service department to organise transportation for our guests when required.
- Contribute in maintaining an excellent level of service in conjunction with the minimum requirement of the LQA standards at all times.
Successful candidates for our Concierge opportunity will need to be well-presented, have excellent communication skills and a pleasant telephone manner. We anticipate applicants will have previous experience as a Concierge and will have worked in a luxury hotel environment.
The ideal candidate will also demonstrate the ability to work under pressure, a professional and welcoming personality and excellent communication skills.
This is an exciting role for a talented individual who is looking for a new challenge and wants to join a fast-paced and high-performing team renowned for their approach and delivery of unparalleled service.
