- Managing all housing management phases of the voids and lettings process.
- Working closely with the Allocations Team, Voids Team, and contractors to achieve turnaround targets.
- Conducting pre-inspections, accompanied viewings, and tenancy sign-ups (in-person and virtual). Providing information on tenancy rights and responsibilities, property condition standards, and the allocations process.
- Offering a customer-focused, “estate agency” style approach to viewings, promoting the benefits of each property.
- Ensuring accurate record keeping and reporting of lettings activity.
- Supporting residents with advice on moving, tenancy obligations, and general housing queries. Attending evictions and arranging follow-up actions as required.
- Providing excellent customer service and responding to enquiries within agreed timeframes.
- A Dedicated consultant who has access to all roles across the UK and is available for you to speak to
- An easy registration process (all done online)
- Referral schemes and incentives
- Ongoing compliance managed for you
- Prompt and reliable payroll and lots more.