Business Process Analysts

Business Process Analysts x6 required for a fully remote contract. We are seeking a highly skilled and motivated Business Process Analyst to support a critical project. You will play a key role in mapping, analysing, and optimising business processes, ensuring alignment with organisational goals and technology capabilities. The ideal candidate will have strong experience in process mapping, workflow optimisation, and the practical application of technology system.

This role will work principally within a process remediation programme of work and lead all process remediation efforts as part of a prescribed sprint process. The role will need to interface with a disparate set of data stakeholders and make strong remediation recommendations to offer phased business benefit and operational improvement whilst also leading the execution of changes to system and transactional processes.

Responsibilities:

Process Mapping & Analysis

• Collaborate with stakeholders across the organisation to map the current "as-is" end-to-end business processes for job management, from initiation to completion.
• Identify gaps, inefficiencies, and pain points within current workflows.
• Develop detailed process documentation, including flowcharts, process diagrams, and standard operating procedures (SOPs).

Process Redesign & Optimisation

• Design "to-be" processes that align with the clients strategic goals and enhance operational efficiency.
• Propose process improvements, including automation opportunities.
• Ensure redesigned processes improve customer satisfaction, reduce operational costs, and enhance employee productivity.

Stakeholder Engagement

• Engage with cross-functional teams, including operations, sales, customer service, and IT, to understand their needs and ensure their buy-in.
• Facilitate workshops, meetings, and training sessions to gather input and validate process designs.