Back to search
Bramah Recruitment are looking for a motivated and detail-oriented individual to join a fantastic IT team for one of our clients based in West London. As an Entry-Level IT Support Associate, you’ll play a hands-on role in supporting the technology environment, assisting with day-to-day tasks, and helping ensure all systems run smoothly across the organisation both internally and for our client users.
Responsibilities:
- Provide Technical Assistance: Respond to IT support requests, troubleshoot common hardware and software issues, and escalate complex problems when needed.
- Maintain IT Equipment & Systems: Help track and organize company devices (e.g., laptops, phones), assist with software installations, and ensure everything is properly set up for users.
- Support Budget Tracking: Assist in organising IT expense records and contribute to keeping financial information up to date and accurate.
- Update IT Documentation: Help create and maintain user guides, how-to documents, and internal IT policies to support team knowledge and onboarding.
- Contribute to Automation Projects: Participate in small projects aimed at improving efficiency by using tools to automate routine IT tasks.
- Assist with Software Projects:Â Support basic aspects of software development projects, such as gathering feedback, helping users adopt new tools, and contributing to testing and training.Â
Skills:Â
- At least 1 year of experience in a similar first line support role.
- Foundational knowledge of computing systems and networking.
- Strong experience using Microsoft Office.Â
- Excellent communication skills both written and verbally and be able to manage stakeholder relationships.Â
- Previous tech troubleshooting experience.Â
- Ability to work independently using initiative to problem solve effectively.
