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Job Description: Application Support
This is a hybrid position in London.
Shift Pattern
Shift 1: 01:00 -10:00 GMTShift 2: 08:30 - 17:30 GMTShift 3: 16:30 - 01:30 GMT
Primary Skill Set :
- Problem Solving: Capable of identifying challenges, developing innovative solutions, and implementing process improvements.
- Communication Skills: Excellent written and verbal communication skills are crucial for effective collaboration within the team and with external stakeholders.
- Analytical Skills: A strong aptitude for analysing data, identifying trends, and deriving meaningful insights to proactively act on incidents.
- Interpersonal Skills: Adept at building and maintaining relationships with cross-functional teams and clients.
- Provide on-call support for critical issues and incidents (24x7 rotational on call)
- Time Management: Strong organizational skills to effectively prioritize tasks and manage multiple responsibilities simultaneously.
- Customer Focus: A customer-centric mindset with the ability to understand and address client needs.
- Collaboration: A team player who can work collaboratively with colleagues to achieve common goals.
- Conduct incident response and post-incident analysis to improve system resiliency.
- Experience in production/application support environment
- Possess understanding of Git, Chef, Jenkins, Power Shell, Shell scripting, Oracle , PL/SQL, Unix , ITSM , Java troubleshooting, continuous integration, and continuous deployment (CI/CD) pipelines.
- Automate manual processes to improve efficiency and reduce human error.
- Monitor system performance and troubleshoot issues in real-time.
- Ensure the security and compliance of systems and applications.
- Automate operational tasks to achieve high levels of system reliability.
Secondary Skill Set:
- Splunk Monitoring Setup /Dashboard setup
- Dynatrace OneAgent Monitoring Setup/Dashboard Setup
- Synthetic Monitoring setup (Dynatrace SaaS/ Blazemeter/grafana) or similar tools
- Track record in System reliability Engineering Monitor system health and performance using tools like Splunk & Dynatrace
