Desktop Support Engineer

Our client, a global financial institution, based in Canary Wharf is looking for a Desktop Support Engineer on an initial 12m fixed term contract. Minimum 3 years' experience in desktop/end-user support within investment banking, hedge fund or similar high-pressure environments.

The Desktop Support Engineer will provide 2nd/3rd line desktop and desk-side support, in a fast-paced finance environment, supporting the trading floor, investment bankers/portfolio managers, quant teams etc. Ensuring that desktops, applications and peripherals are working optimally, with very high uptime, meeting security, compliance and performance expectations.

You will also be involved in rollouts, standardisation, imaging, firmware and OS update and act as a bridge between end-users and wider IT fuctions.

Key Skills:

- Strong exposure of Windows Desktop OS environments (Windows 10/11 etc),
imaging, deployment, patch management
- Experience of endpoint management tools (e.g Microsoft Intune, SCCM, Autopilot)
- Solid understanding of Active Directory, Group Policy, user profile/permissions
management
- Proficiency in troubleshooting hardware (PC, laptops, display setups, peripherals) and
software issues; ability to identify root cause
- Good understanding of networking basics (TCP/IP, DNS, DHCP, VPN etc.) as they
relate to desktop connectivity
- Familiarity with security best practies (patching, malware/AV, encryption, device
hardening)
- Good communication skills: you'll need to liaise with non-technical users, sometimes
under pressure
- Ability to work quickly and efficiently under pressure, prioritise incidents/tasks
- Strong organisational skills; ability to manage asset inventories, track issues and
follow-up
- Basic scripting/automation skills are a plus (PowerShell etc.) to speed up repetitive
tasks

Key responsibilities:

- provide day-to-day support for desktops, laptop, peripherals (monitors, keyboards,
printers, dual screens, voice/telephony etc) both remotely and desk-side

- troubleshoot hardware, software, OS issues

- Prepare, deploy and maintain desktop images; ensure software installations, patches,
firmware upgrades are applied in a timely and secure fasion

- Assist with onboarding/offboarding of users

- Maintain and manage software distribution tools, endpoint management tools (SCCM,
Intune, Autopilot etc)

- Maintain Active Directory, group policies, user profiles, permissions relevant to
desktop environment

- Manage and track inventory/asset management: ensure accurate stock, lifecycles,
warranty, procurement of replacements
- Work with other IT teams (network, security, applications) to ensure compatibility,
performance and to escalate issues

- Ensure desktop environments are compliant with security policies, patch levels,
antivirus and endpoint protection, encryption, security configurations

- Document procedures, known issues/fixes

- Assist with office moves, desk/workstation configurations, major rollouts

- Participate in shift/on-call rotations as needed