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Our prestigious Global Investment Bank client is seeking an eFX Application Support Specialist to join its Front Office team. This role involves direct interaction with Business users, Development teams, and Senior IT Management, with a specific focus on technical skills. The ideal candidate will provide technical support for our eFX systems to a global user base and manage critical infrastructure projects.
Required Skills & Qualifications:
- General understanding of financial markets and products, particularly FX.
- Extensive experience in IT for capital markets, supporting mission-critical applications and/or infrastructure.
- Strong experience providing technical support for FX or Fixed Income Desks within an Investment Bank.
- Proficient in application administration, Windows/UNIX administration, and understanding of IT architecture.
- Strong client focus, ability to work under pressure on a Trading Floor, and excellent analytical and problem-solving skills.
Day-to-day of the role:
- Provide technical support for eFX systems to both internal and external global users.
- Coordinate with core teams including Infrastructure, Business, and Development.
- Manage over 250+ servers, ensuring the eFX production infrastructure is supported, scalable, and stable.
- Handle large projects such as data centre moves and migrations.
- Conduct infrastructure capacity management including Disk/CPU/Memory considerations and future planning.
- Coordinate hardware and software obsolescence programs.
- Plan and execute BCP (Business Continuity Planning) and DRP (Disaster Recovery Planning).
- Manage changes and releases, using tools like ServiceNow, Jira, and Confluence/Wiki.
- Monitor and edit systems using ITRS/Geneos and maintain network knowledge covering Colo/WAN, firewalls, switches, and load balancers.
- Develop and script as needed in languages such as C, C#, Java, Python, Bash scripting, and Windows PowerShell.
- Navigate, file copy, view, edit, and control processes and networks on Windows Server and Linux platforms.
To apply for the eFX Application Support Specialist position, please submit your CV and cover letter detailing your relevant experience and why you are interested in this role.
